Tag Archive: Web 2.0

Barry Judge On Interactive And Social Media

I continue to be impressed by Barry Judge, Best Buy, and their whole approach to interactive. This video is amazing, inspiring, and should be something all companies, agencies, and people watch.

The Next Evolution Of Publishing – Or How I Can Save Traditional Media

You know that scene in every action movie where someone says, “you know, it’s so crazy, it might work.” Well, this is one of the scenes. Tools like WordPress, Blogger, and Drupal have empowered everyone to be a potential publisher. That’s right, YOU, can make and report on the news…or just about anything for that matter.

News networks like CNN have even created programs that let the public create the news.  The day Google News started including blogs with traditional news publications (eg WSJ and NY Times), it was clear something was changing…or maybe it had changed. Individuals were now being given near instant credibility by Google. Very cool.

The media outlets like Fox, MSNBC, and Tribune Co. continue to have their journalistic credibility questioned. This happened throughout the 2008 presidential election. Hell, it’s still happening if you listen to the jokes at the White House Correspondence Dinner.

OK so we have:

  1. Technology enabling people to become self publishers
  2. New networks leveraging people for stories
  3. Individuals being given near equal credibility to long established publications
  4. A certain level of public mis-trust of the media

So what am I missing? Oh, two other things:

  1. The concept of personal branding is at an all time high
  2. Newspapers are closing down left and right

This is the part now, where I lean in, and almost with a whisper say, “I’ve got an idea so crazy, it might just work.”

I want to turn the publishing model upside down. I think people would pay publishers to let them have a daily, weekly, or monthly column. Yeap, that’s right I think people would pay the NY Post to have their name seen in ink. REAL INK. Not just digital ink, but real ink on paper.

Think I’m crazy? Ok, walk with me for a second. Companies are always pitching publications for a chance to have a featured column. Really. Companies kill themselves trying to get 1,000 words. You know why? Because their name and their company in a publication carries clout with the industry, analysts, clients, etc.

Don’t get me wrong, there’s a mutual exchange taking place when it actually happens. AdAge for example gets great content from Steve Rubel, that their readers want to read. In exchange Steve is able to build his brand and Edelman’s. Seems like a fair exchange.

I think this could work. It’s a win-win. People build their personal brands, the publications/newspapers/etc. get fresh content and a revenue stream, and the public hears from real people.

So that’s my plan. Wall Street Journal – I’ll pay you $12,000 annually for a weekly column. You game?

What Happens When Consumers Are In Control

I love the Simpsons.  It’s one of the longest running shows on TV because it somehow remains relevant, funny, timely, and simple.  Lately it seems you can’t open up a link without hearing, “consumers are in control” and “let the consumer decide.”  I’m finding it tougher and tougher to swallow these statements. It’s almost gotten as bad as “stimulus package” messaging advertisers are flocking to.  This isn’t the time or place to get into a lengthy debate on whether consumers are in control and if we should simply let them decide what products are launched, in addition to controlling the messaging/marketing used to support the product.  I’ll make time in a future post to discuss this in detail.

Coming back to the Simpsons…there’s an episode called “Oh Brother, Where Art Thou?”  The Wikipedia entry does a great job of providing details of the episode.  In short here’s what happens:

  1. Homer learns about his half brother Herb
  2. Herb owns a car company, called Powell Motors
  3. Herb and his team are working on a new car
  4. Herb decides to let Homer, the average consumer, have full control over the development of the new car
  5. Homer leads the development and names the car, The Homer
  6. The Homer is unveiled and is a complete failure – not only is it ugly, but it’s insanely expensive
  7. Herb’s company goes bankrupt

Here’s a video showing what The Homer looked like:

Consumer input is one thing.  Marketers have been doing that for years through product testing, ethnographic studies, focus groups, and more.  The methods for how we engage these consumers for feedback has changed; it’s evolved.  That’s a good thing.  But, to think that we can blindly shirk our responsibilities and simply do whatever the consumer wants is potential recipe for business suicide.

Herb, learned this the hard way.  Let him be a lesson.

How Skittles Could Ruin The Party For All Of Us

Social media is supposed to be about providing value. Well, at least that’s what the experts like Chris Brogan, Laura Fitton, and the like will tell you. For the most part I think they’re right. If social media is an offshoot of marketing in general, then all marketing should be about providing value. Zeus Jones calls this “Marketing As a Service.” There’s probably no better example of this in action than Nike+. Nike+ is a product, a site, and most importantly a valuable service. There’s a reason why it’s done so well, and it isn’t the advertising.

Cool?

Ok, well if it’s all about providing value can someone please explain to me this decision by Skittles and their agency?

The twitter-verse was abuzz tonight, as you can see from this graphic, with Skittles. That’s odd, I thought; why would Skittles be such a popular topic.

Well it looks like the reason so many people are talking about it is that www.skittles.com was “redesigned” to simply pull the twitter search results for the keyword “skittles.”

First, let me say that I think what they’ve done is bold, beautiful, sexy, cool, fun, and ground-breaking, and frankly left me in awe. I wish I was a part of the project.

That said, I have to ask one basic question, “What value does this provide for the Skittles consumer?”

For starters, based on data from Quantcast Twitter.com and Skittles.com have completely different audiences. Twitter skews 18 – 49, with nearly 0 people in the sub-18 category. Contrast that to Skittles.com where the overwhelming majority of people visiting the site are 3 – 17. So, unless Skittles wanted to go after a different audience, which is possible, this decision made 0 sense.  That could be the case.  But, CPG companies rarely make this type of radical audience shift.

Yes, this approach will get people talking. But, I don’t want people talking; I want people buying. Getting people talking didn’t work for the Haggar dog poop ads or the Orville Deadenbacher creative. On the other hand, apparently it’s working for Microsoft. Maybe the investment into Jerry Seinfeld was worth it after all.

Take a look at what people were saying about the decision here. Some of my favorite tweets were:

Cluckee – @adamkmiec does it matter? they are doing it. that’s what matters.

GenaMazzeo – @adamkmiec what does the consumer get out of it? why go through a brand to get something i can already get? thinking its a bad pr stunt

Torchio – @adamkmiec exactly- the whole front page is filled with people talking about the skittles new web design and not about skittles!
Oliyoung – @WarWraith no, i think Mars have been pitched with buzzwords by an ad agency and jumped on board blindly, where’s the value? #skittles

Kerryboberry – skittles?

Time will tell if this was a great idea that catapults Skittles forward or if this was just another example of agency doing work for themselves and the advertising/marketing community.

What I do know is that if this bombs it will scare many brands and companies from investing in social media. That’s unfortunate for me, you, their customers, and those brands. Social media can be powerful and it can do wonders, but when you see things like this it makes you shake your head.

Web 2.0 Is a Silly Term

Web 2.0 is a silly name that for some reason we keep using even thought it makes no sense. 2.0 signifies an evolution. 2.0 is a “new release” or an upgrade. 2.0 is used when we move from something 1.0. For example when we go from Adobe Photoshop 1.0 to 2.0.

The web, by my estimation is only evolution #7.

Web 1.0: Telnet based setups
Web 2.0: Usenet/BBS setups
Web 3.0: CompuServe and Prodigy With Browser Based Navigation
Web 4.0: AOL and the Prominence of Peer to Peer Chat and Chat Rooms
Web 5.0: eCommerce Takes Shape
Web 6.0: Peer to Peer File Sharing
Web 7.0: Shift from Destination to Application Oriented Sites (eg Facebook)

This doesn’t even account for things like then-Macromedia Flash, the browser wars, Mobile Web, etc.

The problem with Web 2.0 is that it dumbs us all down. We’re smart, we’re savvy, and to term today was Web 2.0 over-simplifies the evolution of the web.

Web 2.0 is a gimmicky name that was created to:

1. Sell things
2. Avoid the discussion about evolution

Just something to think about.

About
Head of Social Media at Walgreens. Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
Learn More »