Yes, seriously…we are on Part X and week 4. Isn’t this getting a little ridiculous? Part I can be found here, part II can be found here, part III can be found here, part IV can be found here, part V can be found here, part VI can be found here, part VII can be found here, part VIII can be found here, and part IX can be found here.
After my great experience with the NEW State Farm claims rep I thought we were headed towards a good experience. Well, 3 business days passed, and still I didn’t hear from them. So I did what I’ve continued to do; I called the body shop. The body shop contact and I talked. The control arm did NOT solve the problem 100%. So now they are replacing the strut as well. The saga continues and there does not seem to be an end in sight.
Part I can be found here, part II can be found here, part III can be found here, part IV can be found here, part V can be found here, part VI can be found here, part VII can be found here, and part VIII can be found here.
Got a call yesterday from the State Farm claim office. This time it was a different claim rep. I got the feeling this guy was more senior than the guy I had been working with. This claim rep was very upbeat and overly apologetic that I’ve been without my car for 3 weeks; especially considering I brought it in for a pothole collision. He filled me in on the latest and greatest, which boils down to this:
- The measurements are still off
- They are going to try the simplest and cheapest fix first, which is the Control Arm
- If that doesn’t fix the issue it’s on to the strut and then the strut tower
I appreciate the State Farm guy calling me and apologizing for the situation. I’m still miffed though that it’s taken 3 weeks for us to realize the fix could be a $650.00 job. Had I known that from the beginning I would have just paid the money, not filed the claim, and been back on the road substantially faster.
I’m supposed to get an update on Monday; we’ll see.