Tag Archive: Snake Oil

Do We Need A Social Media Sheriff?

As far back as January of this year, David Armano and I have been a having a discussion on twitter about the need for a Social Media Sheriff.  I nominated him for the job, but he declined.  I was bummed because I think he’d do a great job of it.  David has the experience, chops, clout and respect to be the person who can call bullshit on snake oil salesmen, posers and charlatans.

Recently, he and I revisited the topic after a “blogger” decided to plagiarize a bunch of his work and tried to pass it off as their own.  Peter Kim wrote a nice summary of the situation, without naming names.  Although, I think he should have named names.  These “criminals” need to be called out.  And let’s make no mistake, they are criminals.  They steal time, they steal effort and they misrepresent themselves as “experts” to unsuspecting people and companies.

In an indirect way, Peter, whom I respect a lot, basically challenged me on my some claims I was making about thinking around “Social Business.”  I made the claim that this was a topic I had been covering for some time.  He matter of factly challenged me to produce the deck…which I did, in a limited format due to client confidentiality.  Was I irritated that he challenged me and my statement?  Sure, I was.  But, did I understand it?  You bet.

We’re operating in a wild wild west atmosphere right now.  Any NO ONE wants to step up and where the badge.  No one wants to call out someone else.  No one wants to point out the charlatan.  You know why?  Because, as I wrote here:

Our industry is filled with chances to be honest, authentic, and genuine. But, too often we pass on those chances. I’ve been overly critical of so-called professional analysts like soon to be former Forrester Social Media analyst Jeremiah Owyang. An analyst is supposed to dig in to a situation and honestly assess it. These analysts, with rare exception never provide the brutal honest truth. They avoid controversy and critique like it was the plague. In short, they don’t do the job they’re being paid to do.

I tend to believe the reason they don’t provide an honest assessment of company, person, or situation is that it’s not to their personal benefit. They need to maintain these friendships and connections for future gain. They need to keep things more friendship focused than business focused. You need only look at the number of people leaving analyst firms to join a company they’ve previously “analyzed” to see what I mean.

It’s not in their interest to wear the badge.  Well, it’s not in their interest until it starts hurting their bottom line.  When someone starts plagiarizing David’s work and taking potential business away from him, it becomes an issue that’s worth paying attention to and focusing on.  Funny, how that works :)

I really like approach Justin Kownacki is taking lately.  One of things I’ve always respected about Justin is his BRUTAL honesty.  If you want to see that in action, check out his post titled “What Do We Do About Plagiarism?“  He’s facing this issue head on and I like it.  Last year I wrote a post covering the Top 10 Favorite Blogs and one covering the Top 10 People To Follow On Twitter.  This year, and very soon, I’ll be focusing on the top 10 people to avoid on twitter, the top 10 snake oils salesman in social media, and of course the top 10 bullshitters.  I’m sure it’ll ruffle some feathers, but frankly I don’t care.

It’s time for someone to take on the responsibility of being the sheriff and since the “thought leaders” in the industry don’t have the balls to do it, I guess I’ll be the one who wears the badge.  You’re on notice and I believe in a zero tolerance approach.

Do Thought Leaders Need To Be Practitioners?

One of the things I love about twitter is the free flowing dialog that can take place. I found myself in an interesting conversation with one of my favorite tweeters @schneidermike. What I like about Mike is that he always has an opinion and he’s not afraid to take a different point of view. Honestly, on twitter, that’s a unique characteristic. In truth there’s too much “playing nice” on twitter. Mike gives it straight and I love that quality.

Our conversation tonight stemmed from this tweet in which he said, “Besides @chrisbrogan, who are your favorite CRM experts?”  As we traded tweets back and forth I was taking the position that, Chris isn’t a CRM expert and he certainly isn’t a Social Media “thought leader.” Again, I’m entitled to my opinions, just like Mike is.

The one tweet that stuck out to me in our exchange was this one, in which Mike said “whoa there buckaroo! a thought leader does not need to be a practitioner.” Mike was responding to a tweet I wrote that stated “@schneidermike you’re killing me – thought leadership in social – show me the portfolio, what has he done?”

In short, Mike’s stance was that you don’t have to “do” to be a recognized leader. I realize I’m paraphrasing by the way. While, my point of view is that a true expert and leader should be able to practice what he/she preaches. What I don’t want is someone that walks into a room, talks a bunch of philosophy, but then can’t deliver.

Think about this situation…you meet with a lawyer because you’re being sued. You ask to see his body of work…his credentials if you will. He responds instead with a passionate speech about the legal system, due process, and American value that would put Al Pacino to shame. You’re pumped, you’re excited, and then you realize the lawyer totally avoided the question…because in truth he has no credentials and has no ability to go from THEORY and PHILOSOPHY to actual practical means. Total bummer.

To me, my exchange with Mike shows the big problem I have with our industry and social media as a whole. We have too many theorizers, talkers, and philosophers who become seen as experts despite their inability to put together a solid actionable plan. This screws it up for every single smart strategist, marketer, etc. out there, because we get tainted with the smell of people who are essentially all talk and no show. Not cool.

Am I wrong? As Mike says, “a thought leader does not need to be a practitioner.” Do you believe this? I don’t. I think there’s a big difference between talking about hitting a baseball…the science and physics behind it – and the ability to actually hit one.

Your thoughts?

About
Head of Social Media at Walgreens. Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
Learn More »