Tag Archive: POV

10 Mistakes 2011 Super Bowl Advertisers Will Make

The Super Bowl is nearly upon us.  Ok, it’s 3 months away and that can seem far.  But, in the world of advertising agencies and marketers, it’s right around the corner.  Ads are in production, marketing plans are in place, media buys are being finalized and pundits like myself are getting ready to analyze the work.  We’re going to see a lot of ads.  We’re going to see a lot of brands spending $3 million for those precious 30 seconds of time.  At $100,000 per second you’d think all the i’s would be dotted and the t’s crossed, but Super Bowl advertising often lacks hubris.  It’s the time for the agency to make a push for their awards and a time for marketers/brands to “stick out.”  We are seduced by the sexiness of the Super Bowl spot.  That seduction often blinds us…and year after year, advertisers make the same mistakes even though those mistakes are covered in Super Bowl ad coverage recaps the day after.

With that said, here’s 10 mistakes I guarantee you will be made:

  1. The call to action (URL, SMS, etc.) will be too small and come at the end of the ad
  2. Paid search to drive people, interested in the ad or who remember the ad, won’t be bought
  3. The ads won’t be uploaded to youTube or be made easily shareable
  4. There will be too much emphasis on Facebook
  5. Mobile optimized sites will be forgotten…instead Flash heavy experiences will be used
  6. For new products, proper blog seeding won’t be executed – creating a sea of emptiness for organic search results
  7. Proper load balancing for their hosting environment won’t be implemented – this will mean someone’s site will go down and people wanting to get an offer won’t be able to
  8. A celebrity will be used in the ad and that celebrity will end up getting into “trouble” shortly thereafter – causing the brand/marketer to apologize and/or pull the ad
  9. Social media listening platforms and strategies won’t be in place to provide real time sentiment analysis or a starting point for relationship building with “fans”
  10. The same ad will be used for pre-roll and online advertising, despite the fact, data exists to prove that doing this is not as successful as using video content developed specifically for the web

Remember this post.  Bookmark it.  File it away.  Then, after the Super Bowl revisit it and let’s see if I was right.

Do You Need A Contract If You Have Trust?

Last night’s episode of Mad Men was fantastic as usual.  One of the interesting topics of focus during the episode was Draper’s lack of a signed contract.  All the major players at the agency (Sterling, Cooper, etc.) have multi-year contracts.  Draper has NEVER had a contract.  This had always been an issue, but it really became a sticking point as the agency was trying to shore up the Hilton Hotels business.

It’s amazing to see how far we’ve come as an industry.  Rarely do you see formal contracts that outline guaranteed salary, benefits, and other perks in the ad biz these days.  It just doesn’t really happen anymore.  But, this got me thinking are we better off without contracts?  Contracts are funny things.  They essentially demonstrate a pledge between two or more entities.  In its most basic format, a contract says i’ll pledge to give you great performance and you’ll pledge to pay me this amount.  Fair enough and certainly easy to understand.  We often see this type of a contract in the sports world, where so and so signed for 3 years at $5 million per year.  How often though does a player actually live up to his contract?  How often does the owner/team provide what’s necessary for the player to succeed?

Contracts protect both parties; the player and the team.  Well, at least they’re supposed to do that.  On some level they are a safety net.  But, if there’s mutual trust between both parties, do you really need a contract?  Isn’t a contract simply a way of forcing someone to stay?  Would you really want to keep someone that didn’t want to work for you?  I wouldn’t.

One of the best pieces of advice I ever got was from a more senior colleague at Leo Burnett.  He told me that if someone walks into your office and wants to resign, let them.  If they walk into your office and want to discuss their “job,” lean in and listen well.  The person who wants to discuss the job wants to stay for love of the company.  The person who walks in wanting to resign wants to stay for love of the dollar.  Good advice, if you ask me.

The closest real world example of this is marriage.  They say marriage is a contract between two people.  No it’s not.  A prenup is a contract between two people.  When you decide to get married you put your trust in one another with the intention that things will work out in the long run.  This is the reason, so many people balk at the idea of a prenup.  To consider getting a prenup is to consider the fact the marriage will not work.  No one wants to hear that from the person they want to be with forever.  However, when you consider that the divorce rate is over 50%, wouldn’t signing a contract be prudent?  Sure it would, but it also indicates a lack of trust.

So the real question we need to ask is, do we need a contract if you have trust?  Certainly something to ponder.

Reducing The Cost Of Infrastructure

I was at a prospective client’s office a few weeks ago.  This client is a very large (20,000+ employees), global and conservative company.  They’ve been around for a long time (roughly 100 years).  When we walked through the doors, it was exactly what you expected:

  • Security desk
  • Old school lighting
  • Uniformed carpeting throughout
  • Drab safe neutral tones on the walls
  • Ridiculously large historical prints ads and paintings
  • Meeting rooms that looked like classrooms
  • Everything was made of dark marbled wood
  • Business casual to business formal was the dress code

You’re getting the picture; traditional, stodgy, predictable and not a whisper of innovation.  It brought back memories of my roughly 3 years at ConAgra Foods.  While I enjoyed working at ConAgra Foods, the “office space” wasn’t what you’d call inspiring.  It was cube farm after cube farm with bad lighting, IBM laptops (ironically though no wireless access) and a decided look backward instead of forward.

With that kind of a setup, you can understand why I was completely floored to hear from their Director Of Communications explain that they’ve completely moved away from Microsoft Office and Lotus Notes.  Huh?  A 100 year old company with an office design that would bring an agency creative director to tears has dropped traditional tools like Office and Lotus Notes in favor of a 100% cloud driven infrastructure that leverages Google Apps?  Huh, I say again.

I was intrigued to say the least.  I probed a bit deeper and the Director Of Communications shared with me why they made the switch.  It really boiled down to 3 simple things:

  1. They’re a global company with offices in North America, South America, Europe, and Asia.  Trying to standardize software versions  across those continents was a nightmare.
  2. More importantly it was far too costly to outfit their 20,000+ employees with that software.  They’re in the business of selling “X” not in the business of software.  They wanted to free up capitol from infrastructure (I can’t share the dollar amount, but it’s very expensive) and redirect it to product innovation, marketing and new market penetration.
  3. By operating in the cloud their employees could access what they needed, when they needed it, from wherever they were located.  In full disclosure, I still think the cloud is often limiting, and while I was there they client was experiencing an entire Gmail outage that basically negated the ability for 20,000+ employees to use email.  Conceptually though, it was explained to me, that operating in the cloud was a path to eventually having an office-less working environment.  The value of an office-less working environment is tremendous.  You cut down on real-esate and insurance costs, which again free up dollars to put against marketing and innovation.

OK, so where the hell am I going with this post?  At the end of the day, you/your company is in the business of selling something.  You’re not in the business of software or infrastructure.  Hell even if you’re company sells software, you’re not in the business of software.  You’re in the business of selling the software :)

One of the key plot points I often share with my clients is the need to shift their interactive spending away from maintenance and infrastructure and put their money against content.  We’ll execute a budget analysis that looks at how much they’re currently spending against:

  • Infrastructure
  • Maintenance
  • Creative
  • Development
  • Content
  • Innovation

I can tell you, that the overwhelming majority of clients are spending 40% of their budgets against infrastructure and maintenance.  Ouch.  Think about that.  Even if it’s 25%, that’s a lot of money being put against things that are not in your sweet spot.

You have goals.  You have objectives.  Rarely does the budget increase.  That means we need to be more prudent with the dollars we do have to spend.  Give some thought about what you’re spending in infrastructure.  I think you’ll be surprised by how much of your budget is being eaten up by infrastructure and maintenance.  With the vast number of options available to us for hosting, content management systems, etc. why are you/we spending so much money against the things that aren’t your/our sweet spot?  Doesn’t make sense does it?

Barriers

Barriers are everywhere we look and turn.  Barriers get in the way of progress.  Barriers slow us down.  They keep us from growing, from getting better, and from learning.  Barriers keep us from connecting with our consumers.

Think about it.  There’s an insane number of barriers we come in contact with on a daily basis.  It seems everyone wants to figure out a way to stop us from making meaningful change.  We’ve got age barriers, legal barriers, experience barriers, and my personal favorite – technology barriers.  We’re continually making it too hard to get things done.

I keep thinking, there has to be a better way.  One of my favorite examples of this is from a few years ago.  I was looking to trade in my current car for a new car.  It was a Saturday and the bank was already closed.  I’m an impulsive & got to have it now shopper.  I asked the car dealer if I could simply pay the balance on my credit card (I had the room and credit line to do it) instead of waiting till Monday to get a check from the bank.  My goal was to quickly make the purchase that day and be done with it.

Consider this situation.  I am telling the dealer, I WANT to buy THIS car from YOU, TODAY.  The dealer’s response was, “our policy doesn’t allow for payment to be accepted via credit card.”  Well, as you can imagine, the dealer didn’t make a sale, but his competitor 3 miles down the road did :)

Silly barriers stopped that dealership from making a sale.  With that in mind, here’s 5 barriers everybody should look to remove.

  • Captcha – Does anyone really enjoy filling these out?
  • Call Center Complexity – the automated systems don’t help, please make it easy to connect with a real person.
  • Data Capture – Ask for only what you need.  Tell me why you need my gender for a newsletter or for that matter, my last name.
  • The Receipt – Shouldn’t you be able to look up all my purchases either by name (good reason for data capture) or credit card?
  • Moderated Comments – It doesn’t make sense.  Moderation slows down your ability to connect with your visitors and eventually grinds the dialog to a halt.

To me the best thing you can do to truly connect with your consumers is to remove barriers.  The further away you are from your consumers the further away you’ll be from innovation, loyalty, and of course the all might sale.

What are some other barriers worth removing?

Here An Expert – There An Expert

I loved this post from Beth Harte.  She asked the tough question, rolled up her sleeves, got involved with people, and was open to different points of view.  That’s rare.  Rare?  Yes, rare, because lately it seems like “leaders” and “experts” are stifling dialog to ensure only their POV is the one that’s heard and deemed “right.”

I want to get your thoughts on the comment I posted in response to her post:

There’s a great section in the book 4 Hour Work Week where the Tim Ferris discusses how easy it is to become an expert. For example join a few associations, offer to speak at a few institutions for free, etc. Essentially, you can easily manufacture the perception you are an expert.

To me this is exactly the problem in the wild wild west that is the social media space.

#1. anyone who tells you they’re an expert is not an expert

#2. having a blog and being active on twitter does not mean you are an expert

#3. written a book does not make you an expert

#4. if you can’t show tangible real business results you aren’t an expert

This space is filled with a bunch of hot air blow hards who talk, talk, talk, but couldn’t put together a basic marketing plan for a client. I know, because I’ve seen it time and time again.

You need only look at the so-called list of experts and their “body of work” or lack there of to see the proof. Tell me what has Laura Fitton actually produced? Why is iJustine considered a social expert?

I can sum up for you the talking points for every so called social media expert: the consumer is control, don’t focus on ROI, it’s about a conversation…a dialog, embrace change, engage, etc. Ok – if it were that easy, everyone could do it.

When I think of a social media expert, I think of Chris Hughes. Here’s a guy that has the credentials to back up the rhetoric: http://www.fastcompany.com/magazine/134/boy-wonder.html

Don’t show me fancy presentations on slideshare or the number of followers you have on twitter. Show me your real results, show me you understand my business, and show me you can help me grow that business. If you can’t – you aren’t an expert.

Adam

Am I wrong? Am I right?  Off base? Spot on?  I welcome your feedback.

Buy the Media First?

So David Kenny of Digitas thinks that you should, “When an ad campaign starts with media at its center, he said, marketers can focus on a particular media outlet and how consumers use it, then plan a creative appeal that works well in that venue.” This is what kills me about so called experts from large agencies. David is basing his logic on the concept that we should buy based on where “know” the consumer is. The problem with today’s fragmented media landscape and shift toward consumer empowerment is that you can’t but media based on where we think the consumer is. Consumers are now looking for content. Don’t believe me? Well you explain YouTube :) Consumers want to be wowed by great content.

If you buy your media first, the creative will need to be tailored to the media outlet. That’s a huge mistake, because you’ll ultimately have to water down and/or retrofit the creative idea to meet the specs of a specific, network, site, or ad-unit.

I’m floored that he get’s paid in the hi-hi 6 figures (if not 7 figures), as the CEO of Digitas and still can’t get the fact that people want to consumer media when and where they WANT to. Buying the property first makes the assumption that the person will be engaged enough to look at your now watered down ad.

Now, not everything he says in this article is complete bull shit. You have to get the media planning folks more involved with the creative team. When the two disciplines are working together really well, media can drive creative and vice versa. That’s when you get things like the Simpson’s Kwikee Mart 7-Eleven take over campaign or the McDonald’s Sun Dial concept from Leo Burnett.

Actually, let’s disect the Sun Dial campaign. If we had taken Kenny’s direction, media would have bought some outdoor advertising first. Then Leo comes up with this awesome Sun Dial advertising execution. They bring the idea to media and media says, “Shit, sorry, I don’t think it’s going to work, because while we bought some billboards they aren’t in the right location to make your sun dial work the right way. Bummer, maybe next time.” Now the flip side of that is media recommends outdoor and creative knows that outdoor is on the table. However, before media actually buys the placements, they check in with creative and it’s a good thing they do. Why? Because creative has a fantastic sun dial concept and needs media to work some magic. Media, now knows exactly where to buy the real estate, and you get a fantastic execution.

I’m sure David is really smart; well I hope he is if he’s the CEO of Digitas, if not Publicis stock holders should be pissed. However, from my perspective, he’s in the wrong.

About
Head of Social Media at Walgreens. Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
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