Tag Archive: Paradigm

If You Believe In The Web, You Need To Believe In Pepsi

In case you haven’t heard, Pepsi is going to forego their traditional massive spending during the Super Bowl.  Since 1987 Pepsi has pumped more than $140 million dollars into Super Bowl advertising…and yet still remains the #2 player, behind Coke.  This year, instead they’re going to shift their strategy to a year long marketing platform that’s centered around the Pepsi Refresh Everything site.  Per the WSJ, Pepsi says it will spend 60% more on online ads in 2010 than it did this year. It will be relying largely on Web ads and public relations to market its Pepsi brand because, it says, that’s the best way to reach younger audiences— Pepsi’s primary target—and to keep consumers involved with its brand.”

Wait a second.  So Pepsi is going to invest their money in channels that are better aligned with their target audience?  It really makes me wonder, why this wasn’t being done previously.  But, that’s another story for another day.

Teresa Lindeman of the Pittsburgh Post Gazette does a great job of covering the situation here.  My high level point of view is covered in the article.  In this post, I want to dig a little deeper.   This is huge.  This is game changing.  If you’re in the marketing and advertising business you should be paying serious attention to what Pepsi is doing.  And if you’re in the interactive space (eg digital agency, digital strategist, interactive media planning/buying, etc.) you need to be not only paying attention, you NEED to believe in what Pepsi is doing.  You NEED to root for Pepsi.  Even if you drink Coke or your client is RC Cola, you need to root for Pepsi to succeed.

Why?  Because, what Pepsi is doing has never been done before.  They’ve traded TV (the old, the traditional, the standard) for the web (social, interactive media, social, etc.).  They didn’t augment.  No, this is a straight up trade.  With a straight up trade, we’ll literally be able to look back on this decision and determine if it was a great idea or a bad idea.  If you’re one of those traditional, stodgy, old media supporters you should be concerned.  If you’re a new media, social preaching, the web is where it’s at person, you should be concerned.

If Pepsi succeeds, the infusion of capital and support for interactive will skyrocket.  The wheels will be greased.  The room will be warm.  Brand managers and marketers will be leaning forward and very receptive to all the things they’ve ignored or challenged for years.  Pepsi’s success would prove that interactive can scale, move the needle, be measurable, and drive business objectives.  We won’t be on the outside looking in anymore.  We won’t be struggling to “sell” clients and decision makers on the value of interactive.  People who have for years roadblocked the investment into interactive will come under scrutiny, be replaced, or need to change their tune pretty damn quickly.

But, if Pepsi fails.  If Pepsi misses. If they lose share.  If Pepsi leadership acknowledges this was a mistake.  If any of those things happen, the old guard will have won.  They will be able to point to Pepsi as the case study that proves interactive is a supporting player, not a lead horse.  Budgets will be re-re-allocated back to traditional media.  The traction made by marketers like me with clients will be undone and it will be like starting from ground zero.  CMOs will have no reason to invest in interactive.

This is a pivotal point in the evolution of interactive.  Pepsi’s success or failure will be a measuring stick for years to come.  If you’re tired of churning out FSIs, cutting 30s, and producing seemingly mindless unemotional “hard working” ads you have to believe in Pepsi and be rooting for them to win.

I’ll be watching the game, but I’ll be watching Pepsi even more closely.

It’s Not Who You Are – It’s Where You Are

For years marketers have focused on who the consumer is. Are they male? Female? 18 – 24? Making more than 35K? And the list goes and on and on. Marketing mix models are based on and rooted in demographic data about consumers. Inevitably, this leads to a conversation where a brand manager says ”we need to target the right consumer segments.” After all we don’t want any other segment buying our product.

This has always bothered me. Wouldn’t it be better if everyone bought our product, independent of their demographic information? Look at the iPod. Do you think Apple cares that both 60 year old men and 14 year old women buy the iPod? Of course not; a sale is a sale. There even going to start selling iPhones in Wal*Mart. I’d venture to guess if they focused only on “who” Wal*Mart would not have been a distribution option.

Loopt Screen Shot

Loopt Screen Shot

Lately, it seems people are catching religion and evolving beyond pure demographics. My feeling is that we’re just about ready to jump on the “where are consumers” band wagon. Tools like Loopt and BrightKite cater specifically this concept. They allow users to see where are other users are. The new version of AOL Instant Messenger and Tweetie apps for the iPhone both offer the ability to see where other users of that app are. The applications and tools are nice, but it’s the sophistication of mobile devices and their adoption by consumers that are enabling this shift to happen. Hell, the iPhone has built in GPS so that you always know exactly where you are.

So why does this even matter? Simple – the demographics become irrelevant on some level. This is a huge win for the consumer. The offers they’ll receive will be high value and designed to generate a sale immediately. Offers won’t be tiered because everyone is in play.

Think about the following scenario.

  1. You’re in downtown Chicago on Michigan avenue
  2. You’re just about to call it a day
  3. As you approach Ohio St. your phone beeps alerting you to a special buy one get offer at the Gap
  4. While you don’t REALLY need anything specific, how can you pass up a buy one get one offer
  5. So you saunter into the Gap and end up getting two new t-shirts
  6. As you leave the Gap, your phone vibrates
  7. You look down to see a Thank You message from the Gap and an eReceipt from your purchase

We’re not too far away from this happening. Coupons Inc. is already serving up coupons inside of Google Maps. That’s a step in the right direction because Coupons Inc. and Google Maps don’t care who you are – they only care about where you’re going.

We already are operating in a world of RIGHT NOW. It’s the reason that interactive marketers are so excited about twitter. It’s about the here and now. Well where you are is the here and now. How fast will we move in this direction? Are marketers ready? Are consumers ready?

This is exciting.

About
Head of Social Media at Walgreens. Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
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