Tag Archive: Online Advertising

You Need To Look Beyond Click Thru Rates When Evaluating Banners

Search Engine Marketing gets a lot of the focus these days, and rightly so.  When you consider that the industry average click thru rate for display banners is around 0.05 %, it’s easy to see why so many people dismiss banners as a viable marketing tactic.  However, we need to keep in mind that the CTR is only one metric.

Recently ComScore published a great white paper that you can get right here, that details how we need to look at the effectiveness of online display advertising.

A few of the key nuggets in the report are: 

It’s clear that display advertising, despite a lack of clicks, can have a significant positive impact on:

  • Visitation to the advertiser’s Web site (lift of at least 46% over a four week period)
  • The likelihood of consumers conducting a search query using the advertiser’s branded terms (a lift of at least 38% over a four week period) – Consumers’ likelihood of buying the advertised brand online (an average 27% lift in online sales)
  • Consumers’ likelihood of buying at the advertiser’s retail store (an average lift of 17%)
This chart from the study shows that site traffic does increase when running banners, but not necessarily immediately.
 
Stats
And this chart shows that a greater interest in the brand, as represented through search, takes place after running the ads.
 
Stats
 The long story short is you can’t just look at the CTR.  That’s only one piece of data.  You also need to take into account several other measures and really focus on the main objective for the campaign.  Once you do that, it becomes easy to determine if banners are a viable tactic. 

Please Kill The CPM Impression Model

As I was testing out Internet Explorer 8 and Google Chrome this past week on my office PC and staring at the 25+ tabs open in Safari on my MacBook Pro something hit me.  The concept of the impression and purchasing online media based on impressions is complete insanity.  Here’s why.  Between the two computers and the three browsers I had about 50 tabs open.  That means 50 different sites were open.  If each site had 5 ads on it (I’m being kind here), with each ad coming from a different advertiser that means 250 advertisers just wasted an impression.

Why is it a waste?  Simple I had those tabs open pretty much all morning, as I do every single day.  I open tabs up throughout the day and get to them when I can.  Before the day is over and I turn into bed, I make sure to read each tab and the close it out.  I’m not alone.  I’ve observed this behavior frequently.  So many of my friends, family, and colleagues use tabbed browsing to its fullest.

For a second, let’s assume tabbed browsing has NO effect on how we measure impressions.  Remember, we purchase media on an impression based model.  If tabbed browsing has no impact on how we measure impressions that means it has no effect on the money we spend on the media.  Granted, this is an extreme, but I think you get my point.  Tabbed browsing aside, what we all really want is time.  We often refer to time as engagement or interaction, but make no mistake, its TIME we want.  It’s why we buy TV in 15 and 30 second increments.  We’re trying to purchase time.

If you asked a marketer, “do you want consumers to spend more time with your brand?”  They’d all say, “YES!”  Ok, so we want more time. We buy TV based on time.  Why the hell aren’t we buying online media based on time.  Internet Explorer and Google Chrome offer features that easily allow users to surf “anonymously” by stopping cookies from being accepted.  At an extreme this means I could potentially visit a site 10 times in 10 seconds and be counted as 10 unique visitors who saw 10 sets of unique impressions.  That’s bad for all of us.  However, if we weren’t buying based on impressions, it wouldn’t really matter.

Great, so how the hell do we solve it.  After all, it’s easy to point the finger.  But, offering solutions is a lot tougher.  At an extreme level, I want a universal cookie format that ALL advertisers have access to and all properties would leverage.  Think of this as open social for advertising purposes.  How cool would it be for an advertiser to buy across 10 different networks and properties with a goal of purchasing X amount of time with users.  Advertising properties, like ESPN, could charge more because of the sophisticated tracking and eventual ROI proving.  Advertisers, would have no problem paying more, because their dollars would be more efficiently spent.  Consumers, would see ads that were more relevant which means they might actually look forward to them.  Ok so that last part is a dream, but maybe not impossible.  People do seem to love letting Tivo recommend shows to watch based on what they actually watch already.

I don’t deny there are privacy and collaboration concerns/hurdles.  But, we need something different.  Maybe, my answer isn’t right.  However, we need something better and we need to start talking about something better.

Impact of GM Committing 25% of Spend to Digital

According to AdAge GM is committing 25% of their 3 Billion measured spend to digital. This is exciting for several reasons. Some of which are covered in the AdAge article. Those things aside, I think there are several interesting things about this that need to be considered:

  1. As the car companies go so does everyone else.
  2. With such a massive shift the web will become overly saturated with display ads, making the need for compelling online ads much more important
  3. The price of search terms will skyrocket because there will be more people vying for the terms. SEM is a supply and demand business at the heart. This means our landing pages need to be better and optimized to convert.
  4. If our brands hold the course and don’t increase spending they’ll actually be spending the same, but getting less reach and frequency for those dollars.
  5. But the million dollar point here is that we’ll need to become smarter, more efficient, and better integrated so that we can offset the increased costs for media by being more effective.

Good stuff and lot’s of fun ahead.

About
Head of Social Media at Walgreens. Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
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