Tag Archive: Loopt

Does Pinning Equal Winning?

So have you heard of Pinterest :) Everywhere you look, someone is talking about pinning or actually pinning. Yes, pinning has become part of our lexicon, just as tweeting, liking and checking in have. And this isn’t just anecdotal. Check out the hockey stick traffic growth from Compete.com:

Scary. But, it also means significant opportunity. When you see something like that in terms of growth, you have to pay attention, even when you’re not sure how successful the site/platform will be, long term. But, just because something is big, doesn’t mean that it’s the best for your business.

There’s no shortage of social signals to listen to. From tweets to check-ins and everything in between, we’re constantly looking to find a strong signal amid the noise.

While looking and listening for signals is one part of the equation, providing reasons for people/customers to interact with you is another part. Pinterest is unique in that it provides a solve to nearly the entire formula.

When we evaluate which networks and platforms to invest our time in and focus on, we look to see where are customers are, where they may eventually be and are there signals being created that help drive our business. We also need to carefully consider which part of our business will benefit from that investment and which parts of our business are a natural fit to how people will be using the platform.

With that in mind, we’ve launched two different presences on Pinterest.

One for our Photo Business  and one for our Beauty.com business. Photo and beauty content are a natural fit for a platform like Pinterest that’s designed to provide rich visual stimuli and deliver inspiration. While both of those are key parts of our Pinterest framework, how we act on them is quite different for each presence.

For example, in our Beauty.com account, not only do we showcase products, but also the hot looks and how to recreate them using the products we sell. All of a sudden, we’ve evolved from just showing you product photos in hopes you’ll buy, to giving you a real reason to want the brands we carry. The easy thing to do for Walgreens photo would have been to simply pin every photo product we sell. Instead, we took time to understand our customer and how they were using Pinterest. That lead us to a content strategy that focuses on creative inspiration that’s served up in a fun and interesting way. We showcase not only what you can create with Walgreens photo, but also inspiration to help our customers become more creative in the photos they’re taking. With photo, it’s an end to end way to generate inspiration and creativity.

As I’ve mentioned many times before, being first is fun, exciting and often rewarding. But, it’s also hard being the company that’s leading the way. In this case, exploring Pinterest for Walgreens is not only aligned with our social strategy, but it also requires minimal cost and time investment to participate. That’s a definite win-win…low risk, low financial investment, but high upside.

John Bell, from Ogilvy has stated, “A lot of brands are running too quickly to Pinterest.” This was a similar rhetoric in 1997 when Yahoo, AOL and Google were just becoming household names and again a rhetoric in 2007 with respect to Facebook. Steve Ballmer, famously remarked with respect to Facebook, “I think these things [social networks] are going to have some legs, and yet there’s a faddishness, a faddish nature about anything that basically appeals to younger people.” I think we can safely say, Ballmer was wrong about his POV on Facebook and brands who headed his warning ended up spending significantly to play catch-up to brands that bet on Facebook early.

It’s too early to say, if Pinterest is here to stay or if it will become a Quora, Loopt or Oink! It’s also too early to say if it’ll become the next Facebook, twitter or foursquare. But, one thing that history has proven is getting in late to a social platform sets you back significantly. First mover advantage has exponential acceleration in social media. That’s a big part of why we’re investing our time into Pinterest right now.

It’s Not Who You Are – It’s Where You Are

For years marketers have focused on who the consumer is. Are they male? Female? 18 – 24? Making more than 35K? And the list goes and on and on. Marketing mix models are based on and rooted in demographic data about consumers. Inevitably, this leads to a conversation where a brand manager says ”we need to target the right consumer segments.” After all we don’t want any other segment buying our product.

This has always bothered me. Wouldn’t it be better if everyone bought our product, independent of their demographic information? Look at the iPod. Do you think Apple cares that both 60 year old men and 14 year old women buy the iPod? Of course not; a sale is a sale. There even going to start selling iPhones in Wal*Mart. I’d venture to guess if they focused only on “who” Wal*Mart would not have been a distribution option.

Loopt Screen Shot

Loopt Screen Shot

Lately, it seems people are catching religion and evolving beyond pure demographics. My feeling is that we’re just about ready to jump on the “where are consumers” band wagon. Tools like Loopt and BrightKite cater specifically this concept. They allow users to see where are other users are. The new version of AOL Instant Messenger and Tweetie apps for the iPhone both offer the ability to see where other users of that app are. The applications and tools are nice, but it’s the sophistication of mobile devices and their adoption by consumers that are enabling this shift to happen. Hell, the iPhone has built in GPS so that you always know exactly where you are.

So why does this even matter? Simple – the demographics become irrelevant on some level. This is a huge win for the consumer. The offers they’ll receive will be high value and designed to generate a sale immediately. Offers won’t be tiered because everyone is in play.

Think about the following scenario.

  1. You’re in downtown Chicago on Michigan avenue
  2. You’re just about to call it a day
  3. As you approach Ohio St. your phone beeps alerting you to a special buy one get offer at the Gap
  4. While you don’t REALLY need anything specific, how can you pass up a buy one get one offer
  5. So you saunter into the Gap and end up getting two new t-shirts
  6. As you leave the Gap, your phone vibrates
  7. You look down to see a Thank You message from the Gap and an eReceipt from your purchase

We’re not too far away from this happening. Coupons Inc. is already serving up coupons inside of Google Maps. That’s a step in the right direction because Coupons Inc. and Google Maps don’t care who you are – they only care about where you’re going.

We already are operating in a world of RIGHT NOW. It’s the reason that interactive marketers are so excited about twitter. It’s about the here and now. Well where you are is the here and now. How fast will we move in this direction? Are marketers ready? Are consumers ready?

This is exciting.

About
Global Head of Digital Marketing & Social Media at Campbell Soup Co. Running a marathon at a sprinter's pace. Love ironing and my

kids, but not necessarily in that order. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
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