Tag Archive: Infrastructure

We’re On A Collision Course

We’re on a collision course. It’s going to be an epic collision. Not the type that everyone slows down to look at. Nope. Something far more catastrophic is going to occur. We’re consuming more and more “data” on our phones. There’s no sense in even referring to our devices as smartphones; the segment of people with “feature” phones is dwindling faster than our ice caps. As our phones become more powerful, the battery life longer and the ecosystem of apps more dynamic, it’s becoming second nature for us to be connected.

So we download an app. We check Facebook. We tweet. We check-in. We stream videos from Netflix. We instagram. And instagram. And instagram some more. We consume. We consume like crazy. And why shouldn’t we? The web is how we learn, discover, share, communicate and enhance our relationships. Today, we can do all of that, all the time, from anywhere. Our whole life fits in our pocket.

We’re moving forward like a turbo charged race car on a highway without speed limits. But, as we try to accelerate, as we try to enjoy the buzz that comes from speed, we’re getting read to hit speed bump after bump and eventually a wall. Those bumps and that wall are our antiquated wireless infrastructure. AT&T, Verizon, T-Mobile and eventually Sprint are capping our access. Their data plans act like governors that keep us stuck in 3rd gear.

Consumers want to access the web on demand and on the go. As marketers we want to deliver content and information that enhances their experience. But, we can never realize the potential that comes from a unique situation where consumers want the same thing as marketers; the web…on tap. We talk about the power of the cloud. But, the cloud offers little value if we can’t access the cloud without fearing a data overage charge?

Could you imagine a world where Comcast throttled how much TV you could watch? A world where ever month you could only watch X minutes of TV? Of course not. And one major reason why you’ll never have to imagine that world is advertisers would never allow it. You can’t siphon off one of the largest pipes that allow advertisers to reach consumers.

TV is at scale. No one questions that. No one questions TVs ability to reach massive amounts of people quickly. That’s why I think we are headed for a collision. With smartphone penetration over 50% and consumption on a hockey stick growth curve, we’re going to see advertisers fight with service providers. It’s inevitable. For once, no one is disagreeing that mobile is the future. Where there is still disagreement though, is if the future is now. That disagreement is what allows the Verizon’s of the world to put up speed bump after speed bump and keep us all from fulfilling on the promise of mobile.

The collision is imminent. It’s approaching rapidly. But, it won’t happen because you, the consumer, wants a better mobile experience…wants unmetered data…wants an on demand and on the go world. Nope. It’s going to happen because advertisers will refuse to operate in a world where their ability to market to customers is being constrained by the “pipe” providers.

Reducing The Cost Of Infrastructure

I was at a prospective client’s office a few weeks ago.  This client is a very large (20,000+ employees), global and conservative company.  They’ve been around for a long time (roughly 100 years).  When we walked through the doors, it was exactly what you expected:

  • Security desk
  • Old school lighting
  • Uniformed carpeting throughout
  • Drab safe neutral tones on the walls
  • Ridiculously large historical prints ads and paintings
  • Meeting rooms that looked like classrooms
  • Everything was made of dark marbled wood
  • Business casual to business formal was the dress code

You’re getting the picture; traditional, stodgy, predictable and not a whisper of innovation.  It brought back memories of my roughly 3 years at ConAgra Foods.  While I enjoyed working at ConAgra Foods, the “office space” wasn’t what you’d call inspiring.  It was cube farm after cube farm with bad lighting, IBM laptops (ironically though no wireless access) and a decided look backward instead of forward.

With that kind of a setup, you can understand why I was completely floored to hear from their Director Of Communications explain that they’ve completely moved away from Microsoft Office and Lotus Notes.  Huh?  A 100 year old company with an office design that would bring an agency creative director to tears has dropped traditional tools like Office and Lotus Notes in favor of a 100% cloud driven infrastructure that leverages Google Apps?  Huh, I say again.

I was intrigued to say the least.  I probed a bit deeper and the Director Of Communications shared with me why they made the switch.  It really boiled down to 3 simple things:

  1. They’re a global company with offices in North America, South America, Europe, and Asia.  Trying to standardize software versions  across those continents was a nightmare.
  2. More importantly it was far too costly to outfit their 20,000+ employees with that software.  They’re in the business of selling “X” not in the business of software.  They wanted to free up capitol from infrastructure (I can’t share the dollar amount, but it’s very expensive) and redirect it to product innovation, marketing and new market penetration.
  3. By operating in the cloud their employees could access what they needed, when they needed it, from wherever they were located.  In full disclosure, I still think the cloud is often limiting, and while I was there they client was experiencing an entire Gmail outage that basically negated the ability for 20,000+ employees to use email.  Conceptually though, it was explained to me, that operating in the cloud was a path to eventually having an office-less working environment.  The value of an office-less working environment is tremendous.  You cut down on real-esate and insurance costs, which again free up dollars to put against marketing and innovation.

OK, so where the hell am I going with this post?  At the end of the day, you/your company is in the business of selling something.  You’re not in the business of software or infrastructure.  Hell even if you’re company sells software, you’re not in the business of software.  You’re in the business of selling the software :)

One of the key plot points I often share with my clients is the need to shift their interactive spending away from maintenance and infrastructure and put their money against content.  We’ll execute a budget analysis that looks at how much they’re currently spending against:

  • Infrastructure
  • Maintenance
  • Creative
  • Development
  • Content
  • Innovation

I can tell you, that the overwhelming majority of clients are spending 40% of their budgets against infrastructure and maintenance.  Ouch.  Think about that.  Even if it’s 25%, that’s a lot of money being put against things that are not in your sweet spot.

You have goals.  You have objectives.  Rarely does the budget increase.  That means we need to be more prudent with the dollars we do have to spend.  Give some thought about what you’re spending in infrastructure.  I think you’ll be surprised by how much of your budget is being eaten up by infrastructure and maintenance.  With the vast number of options available to us for hosting, content management systems, etc. why are you/we spending so much money against the things that aren’t your/our sweet spot?  Doesn’t make sense does it?

A Message That Can’t Be Delivered Can’t Be Heard

There’s been a significant amount of dialogue lately about cloud computing and netbooks.  For those of you not in the loop, here’s a quick synopsis of the concept.  Right now all of your files and information live on your computer.  OK, so maybe not everything, but the overwhelming majority of things are on your computer.  This includes email, Word documents, Photoshop files, Excel files, photos, and so much more.  If you will, your computer (laptop or desktop) is the mother ship and all of your files live on the mother ship.

Netbooks are smaller scaled down versions of your computer (think smaller screens, lighter weight, tinier hard drives, etc.).  The cloud seeks to have all of your information live somewhere else beyond your computer.  If you use Hotmail or Gmail you can those are great examples of how email can live in the cloud.  The netbooks can be smaller, lighter, and have a smaller hard drive, because they are designed to plug in to the internet and connect with the cloud.

In theory this seems like a cool idea…a great idea even.  I mean the Googles of the world (where your email lives) have back up servers and can protect your data.  With information living in the cloud, you can access it from anywhere.  This is a great concept.  However, there’s two major flaws.

  1. Infrastructure: We have a horrible infrastructure.  Do you find your internet access at home, work, and in between to be reliable?  Of course not. The wifi coverage is poor, expensive, and at best semi-reliable.  If your access to the cloud is interrupted you can’t get your precious pieces of information.
  2. Control: When your information lives in the cloud you are beholden the cloud providers.  Think of each cloud provider as a mother ship.  Gmail holds your mail.  Meebo lets you connect via instant messenger.  Google Docs takes care of spreadsheets and other Microsoft Office like files.  Mobile Me will let you store your contacts and bookmarks.  I think you get what I’m saying.  But, what happens when Google cancels a product like Google Notebook?  Well, you’re kinda screwed.

The control problem exists everywhere.  Microsoft could in theory cancel Office.  It’s doubtful, but it could happen.  Infrastructure is the real problem.  We’re all familiar with the story of Paul Revere. Paul had quite a powerful message to deliver.  What would have happened if Paul didn’t have a horse, or better yet, what if there were no roads (as crude as they were back then)?  The message would not have been delivered.

To paint a slightly different picture, what if the message Paul was carrying lived in the cloud. However, when the time came to share the message, he experienced a service interruption and couldn’t access the message for 24 hours.  If that had happened, we might still be under British rule :)

A message, your message can be well written, poignant, and convincing, but if you don’t have the means for delivery no one will ever hear it.  It’s this fact that doesn’t have me bought in to cloud computing and netbooks.

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Global Head of Digital Marketing & Social Media at Campbell Soup Co. Running a marathon at a sprinter's pace. Love ironing and my

kids, but not necessarily in that order. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
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