Tag Archive: HTC

Getting The Apple Juice

I have no envy for cellphone manufacturers like HTC, Samsung and Motorola. Historically they are in a very lopsided relationship, where carriers like Verizon, AT&T and Sprint dictate phone features, if they’ll promote it and of course the amount of “branding” that must be included in the advertising. Honestly, it’s a mess.

Love them or hate them, Apple has been able to avoid this mess. They’re dictating terms to the carriers, not the other way around. The dog, if you will, is wagging the tail, as it should be. Apple is in complete control of the iPhone’s design, name, specs and features. By having that type of control they’ve been able to build the brand while building the product. This isn’t easy to do. The Apple “juice” is what all the competitors want. You can bet Samsung and HTC what customers to recognize their brand and have an emotional connection to it a la Apple, the iPhone and the white earbud nation.

If you listen to agencies working on cellphone accounts you’ll hear a lot of whining about how they face a gigantic uphill battle in helping their clients get that Apple juice. They’ll complain about the rules, restrictions and influence the carriers have. They’ll talk about how their clients fold when the carriers push back and don’t allow the creative team enough latitude to create the Apple juice.

Personally, I think it’s bullshit. You can get Apple juice, if your smart. Motorola has done it 3 times. Once with the Startac, again with the RAZR, and recently again with the Droid product line. Motorola has some seriously real juice…not Apple juice…yet, but they’re headed down the right path. Motorola, like Samsung and others still answer to the carriers, and yet they created the kind of interest, passion and sales their competition believes is impossible.

I could wax on and on about this mess – and in doing so, offer up more than a dozen ideas for how to score Apple juice while still relying on carriers, but then I’d be doing the jobs of lazy folks, who lack innovative thinking, at the agencies who work for these brands/clients. However, to take pot shots without offering solutions is immature and not fair. So, with that, here are 3 things I’d do if tasked by Samsung to generate Apple juice:

1. Simplify the branding. Right now Samsung uses the following hierarchy for their cell phones: Samsung, Galaxy S, Product Name (eg Fascinate), name, Dedicated to Wonder, and of course Samsung Mobile. Oyve. Apple has Apple and iPhone. Ok, but that was an easy solution…and I’m sure the agency would say, but we’ve tried to get the client to simplify…but politics between division X and Y and politics between US and Korea (headquarters) keep getting in the way. To that I say, your job is to guide a client. A big part of building a brand is message hierarchy, you’ve got to figure out how to make that happen. If Motorola can do it with the Droid, you can do it too.

2. Outflank by leveraging a killer partner. For example, Samsung should be talking with Zuckerberg (I’m sure their agency has connections) to bring a Facebook phone to market. No, not a phone with a Facebook App or Facebook integration, I mean a real Facebook phone. As part of bringing that phone to market they should be pushing Facebook to pull Facebook apps for Android, Apple iOS and the like, or at a minimum reduce the functionality. We’re addicted to Facebook as a culture. If you could only stay connected to Facebook from a Samsung phone, you’ll get Apple juice pretty damn quickly.

3. Build a better phone. Yes, I said it. The product matters. It’s that simple. There’s a reason people fell in love with the Nexus One (manufactured by HTC), it was an amazing phone. I own the Samsung Galaxy S Fascinate on Verizon, part of Samsung Mobile, Samsung dedicated to wonder…it’s a great phone that was crippled by Samsung’s software. Ultimately all the Galaxy S phones across the carriers are the same. Sure there’s some nuances, but ultimately they’re the same…and each is crippled by the software. If you’re supposed to be dedicated to wonder, I wonder why you’re not dedicated to real uncompromising product development. Make a killer phone, get it in the hands of the right people and watch the juice happen. For example, why can’t I use my Galaxy S phone to control my Samsung TV? Just saying.

4. I know I said I’d offer 3, but this was such a no brainer I had to include it. Apple has a real retail presence. Samsung doesn’t. Where’s my Samsung store…full of truly knowledgeable associates instead of 18 year old part timers at the Verizon store? If you’re a brand inside of a brand inside of a brand (see Samsung sold in Best Buy by a Sprint representative as an example) you’ll never get the juice.

Getting the Apple juice isn’t easy. You’ve got to fight for it. You’ve got to be dedicated to getting the juice. But, it’s not impossible…if you actually had some innovative thinking. Or, as Rishad Tobaccowala says, the future doesn’t fit into the containers of the past.

Samsung Galaxy S – Not Exactly Out Of This World

For reference here are my reviews for the Nexus One and the HTC Incredible.

Samsung Galaxy S Fascinate

Much like the HTC Incredible, I had high hopes for the Samsung Galaxy S. Now you might be wondering, which Galaxy S am I talking about? It’s a fair question seeing as Samsung has 4 different phones named Galaxy S. In addition to that name, each phone has a second name. For example, the phone I’m talking about is the “Fascinate,” which is only available on Verizon.

The Galaxy S has a lot going for it. For starters the 4 inch (perfect size) Super AMOLED screen is beautiful and definitely outpaces the HTC Incredible and is on par with the new Apple iPhone. The form factor is outstanding. I actually find it better than the Nexus One. It’s light weight, well sculpted and the battery is inter-changeable. The fact it’s only available on Verizon is a huge plus. Unlike the iPhone, you’ll actually be able to use the phone to make and receive calls. The phone ships with a 16gb sd-card, which is more than enough storage, in my opinion. Amongst all the great specs and features, what I was most impressed with was the battery life. If you’ve used the HTC Incredible you know what a battery suck it is. Even after purchasing the extended battery from Seido, my Incredible never made it through the day without needing a recharge. My Galaxy S makes it through the work day and then some. Bravo!

So far so good, right? Well the Galaxy S isn’t perfect; granted nothing is. It suffers from 4 big issues that for some might be deal breakers.

1. Bing has replaced Google as the preferred search engine on the phone. That means voice search, phone search, browser search, etc. This would be ok if you could switch search providers. But, you can’t. I’m serious, you can’t make google the default search tool on a google android phone.

2. Things get worse from there. Verizon made sure to load the phone up with more crap-ware than a trailer park garage sale. From games to apps to bookmarks, the phone is full of preloaded crap you didn’t ask for and you can’t delete or change. Yes, even the bookmarks.

3. The mail app is weak and frankly an embarrassment. Where as the HTC Incredible let’s you file mail into folders you can not do this on the Galaxy S. Think about that. If you get a message in your inbox, you won’t be able to move it to another folder. You also can’t sync emails or calendar events that are older than 1 month. This just seems silly and arbitrary. What value is there in limiting how far back you can sync? The Incredible, the iPhone and many other smart phones let you sync as far back as infinity. I don’t know about you, but most of my projects last more than 1 month. This is a huge problem for corporate phone users.

4. Despite having a 1ghz processor running the show, the Galaxy S often slows down and seems sluggish. This has a negative impact on the user experience and while I can’t verify this 100%, it seems to cause program crashes.

Here’s the deal, the Samsung Galaxy S Fascinate had all the makings of being a great and legendary Android phone. But, Samsung let Verizon dictate far too many decisions. Additionally, Samsung made a number of puzzling decisions regarding email. Those decisions have an adverse impact on the end user experience and make it tough to recommend for corporate phone users. If you’re looking for a great Android phone with amazing battery life and are planning on using the phone for non corporate activities, this is a great choice. But, for you power users out there, I recommend looking at the HTC Incredible or the Droid X.

Lastly, let me say, if Samsung works out the Bing issue with Verizon and makes the needed updates to the mail app, this is a clear cut winner and would be the best Android phone on the market for Verizon and in my opinion, even the best across all carriers.

The HTC Incredible Isn’t Very Incredible

I was a disgruntled iPhone owner. You know the type. I hated Apple’s walled garden approach to the App Store and their Operating System. For all the luster that is anything Apple there was a certain dullness that started to show. As cool as the iPhone itself was, having to use it, or rather not be able to use it, on AT&T’s network made the iPhone a crippling device.

To say I was lusting for something new and different was an understatement. I wasn’t 100% ready to embrace the android platform because I wasn’t impressed with any of the hardware. Even the “Droid” wasn’t enticing. That was, until the Nexus One came to the market. As an early adopter I was one of the first to plop down $549.00+ for a Nexus One. While it wasn’t a perfectly perfect device, it was awesome and it sold me on the android.

The Nexus One I had was set to be used on AT&T, but I was looking forward to eventually getting a Nexus One that would work on Verizon or Sprint. It became clear that unfortunately the Nexus One was never going to make it to those two carriers. So this left me with two choices…wait for the HTC Evo on Sprint or the HTC Incredible on Verizon. Why those two phones? Because, HTC seems to have a great understanding of user experience and design. Sprint’s poor communication about the Evo’s release date made the HTC Incredible the logical choice.

Apologies for the lengthy history and background, but I wanted you to have context. I’ve had the HTC Incredible for a few weeks now and here’s what I can tell you…

The Good
Verizon’s Network – it’s everything you hoped it would be and more

HTC Sense User Interface – better than the stock google android UI and very intuitive
Android Market – thousands of Apps and total flexibility, for example I have 4 browsers installed

Peep – this is HTC’s Twitter client and it’s great, pre installed and with subtle tweaks could be perfect

The Camera – as has been covered elsewhere, it’s stunning, sharp, smart, vibrant and powerful

The Screen – it’s rich, gorgeous responsive and a joy too look at

Weight – lighter than an iPhone and thinner

The Bad
Battery Life – honestly HTC should be ashamed. The battery they chose is horrendous. Thankfully companies Iike Seido offer an extended battery…albeit at a $60.00 incremental investment. This was poor planning and short sighted.

Form Factor – the Incredible feels cheap and doesn’t wear well. There’s too many plastic pieces that will flake, show every scratch and lose its luster. Inside of a month, the Incredible will look quite average. Oh and yes the visual aesthetics do matter, because how the phone looks is part of the emotional connection we have with the device.

USB Location – it’s a little thing that’s a big thing. The location of the USB power socket is illogical. It should have been at the bottom of the phone like the Nexus One. This would have made charging the phone via a dock at home or via a lighter in the car easier. As it is right now, charging is cumbersome, which is a big time problem when you consider how bad the battery life is.

Is the HTC incredible a nice phone? Yes. But, to call it an iPhone killer or even “incredible” would be a gross over statement. At best it should have been called the HTC Good. I’m bummed, because I was hopeful for something transformational. Instead we got something neat. The Incredible is the best android phone on the market and it’s on the best network. But, that doesn’t mean it’s Incredible.

About
Head of Social Media at Walgreens. Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
Learn More »