Tag Archive: Gizmodo

Instagram Is Suffering From A Case Of Twitter

99 times out of 100 I agree with Gizmodo.  Their writing, insights and thought leadership are usually spot on.  But, in a recent article titled, “Cut It Out Instagram Cheaters!” they’re definitely not seeing the forest for the trees. Nearly 2 years ago I wrote the following regarding Twitter’s business model:

“The problem with Twitter remains it has never innovated. All of the innovation has come through acquisition (eg Summize) or by third party products (eg Tweetdeck). For a company focused on the real time web, they certainly are quite glacial in their innovation. I think people will become bored by Twitter. Well, many people are, as evident by the fact 60% of people who create an account post once and never come back. 1 Billion? I just don’t see it.”

Fast forward to today and I was spot on.

  1. Twitter acquired Tweetdeck and Atebits to improve the app based twitter experience
  2. While the number of new accounts has increased, my 60/40 ratio has held true and actually gotten worse for twitter
  3. Google+ launched and has already siphoned off a large portion of twitter’s base
Mat Honan, who wrote the Gizmodo piece does a GREAT job of outlining ALL of Instagram’s MANY shortfalls.  Among them:
Instagram does not have a web-upload option. It barely has a website. It’s entirely mobile, and photos can only be sought-out through the app. Sure, each photo generates its own URL, but you can only get that URL if the photo is posted on another service like Facebook.

Given the overall tone of this post, you’d think I wasn’t a fan of Instagram.  Quite the contrary, I LOVE Instagram. I’ve recommended Instagram to and/or helped signup no less than 50 people.  I even tried to pitch Instragram on partnering with us at Walgreens…they declined, indicated they were not doing partnerships, and referred me to their API documentation.  Bummer.

I think they’ve built a great mobile app.  But, that’s what it is right now…an app.  Not a platform.  Not a network.  An app.  So long as it remains just an app with an API, the innovation will come from other hungrier and more innovative developers.  For example:

Postagram: Let’s you create postcards out of your Instagram photos.

Blurb: Let’s you create keepsake books from your Instagram photos.

I think what Mat is really frustrated over though are the clones/competitors that are popping up and creating Instagram like tools that aren’t built on the Instagram API and not germain to the “Insta” nature of Instagram.  For example Daniel Box’s GREAT Photoshop Actionsthat let you recreate the Instagram experience without ever using their app.

This photo, for example was taken on a DSLR (Nikon D700) and then processed using Daniel’s Photoshop Action.  I chose the Earlybird filter.

I think this type of innovation is a good thing.  Remember, Smartphones are still less than 40% of the market and on top of that Instagram ONLY works on the iPhone.

As Mat says in his article, “There is obviously no right way to Instagram. You use it for what you use it for.”  So long as Instagram continues to take a snail’s speed approach to innovation, other developers will bring to market features that fill in the gaps Instagram is creating.  I’m actually bummed by it all.  I love Instagram.  As an avid photographer I can see so much potential.  It’s disheartening to see them act more like IBM and less like a startup.  Instagram by design is supposed to be social, yet how they use social media to improve the product is decidedly unsocial.

My Issue With AT&T’s Pricing Structure For The New iPhone 3Gs

Here’s a simple question. Do you believe that consumer loyalty should be rewarded? Let me rephrase. Isn’t it better to reward your customers for being loyal than to pay them to be loyal through so-called “loyalty programs?”

If you’ve answered YES to those questions, good for you, you understand customer relationship marketing.

If you haven’t been following all the conversations about the pricing structure for the new iPhone 3Gs, let me know bring you up to speed:

  1. Apple announced the third generation iPhone – it’s called the 3Gs. the “s” stands for speed.
  2. If you aren’t currently an AT&T customer, you can purchase the iPhone 3Gs for $199 (16gb version) or $299 (32gb version).
  3. If you are a current AT&T customer, that does NOT own an iPhone, you also qualify for the $199/$299 pricing.
  4. If you are an existing AT&T customer and a current iPhone owner, you get to pay $399 (16gb version) or $499 (32gb version).

So basically, AT&T is opting to reward:

  1. Non-AT&T customers
  2. Non-iPhone AT&T customers – you know, the ones not paying over $100 a month for the iPhone monthly service plan

If you’re an existing AT&T iPhone customer you are out of luck. Huh? The rationale being pedaled by places like Gizmodo, is that AT&T is subsidizing the cost of the iPhone for customers. And, given that existing iPhone users were subsidized once (when they originally purchased their iPhone) they shouldn’t be fully subsidized again. To give you an idea of how much they are subsidizing, a brand new iPhone, with no contract would cost $770/$870. Thus, everyone is receiving some type of “benefit” from AT&T in the form of a subsidization.

You know what? In theory, I don’t disagree with this at all. HOWEVER, and this is the key, if that’s the approach you want to take, then I should be able to buy an iPhone 3Gs directly from Apple and then use that phone with any cell phone service provider. I should be able to use the phone with Verizon, Sprint, T-Mobile, or any other provider.

That seems fair, no? If I don’t want to pay for the subsidization I should be FREE to use any carrier, because AT&T wouldn’t be providing me any benefit. Shouldn’t that be an option?

So, that’s my beef.

About
Head of Social Media at Walgreens. Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
Learn More »