Tag Archive: Cell Phone

Samsung Galaxy S – Not Exactly Out Of This World

For reference here are my reviews for the Nexus One and the HTC Incredible.

Samsung Galaxy S Fascinate

Much like the HTC Incredible, I had high hopes for the Samsung Galaxy S. Now you might be wondering, which Galaxy S am I talking about? It’s a fair question seeing as Samsung has 4 different phones named Galaxy S. In addition to that name, each phone has a second name. For example, the phone I’m talking about is the “Fascinate,” which is only available on Verizon.

The Galaxy S has a lot going for it. For starters the 4 inch (perfect size) Super AMOLED screen is beautiful and definitely outpaces the HTC Incredible and is on par with the new Apple iPhone. The form factor is outstanding. I actually find it better than the Nexus One. It’s light weight, well sculpted and the battery is inter-changeable. The fact it’s only available on Verizon is a huge plus. Unlike the iPhone, you’ll actually be able to use the phone to make and receive calls. The phone ships with a 16gb sd-card, which is more than enough storage, in my opinion. Amongst all the great specs and features, what I was most impressed with was the battery life. If you’ve used the HTC Incredible you know what a battery suck it is. Even after purchasing the extended battery from Seido, my Incredible never made it through the day without needing a recharge. My Galaxy S makes it through the work day and then some. Bravo!

So far so good, right? Well the Galaxy S isn’t perfect; granted nothing is. It suffers from 4 big issues that for some might be deal breakers.

1. Bing has replaced Google as the preferred search engine on the phone. That means voice search, phone search, browser search, etc. This would be ok if you could switch search providers. But, you can’t. I’m serious, you can’t make google the default search tool on a google android phone.

2. Things get worse from there. Verizon made sure to load the phone up with more crap-ware than a trailer park garage sale. From games to apps to bookmarks, the phone is full of preloaded crap you didn’t ask for and you can’t delete or change. Yes, even the bookmarks.

3. The mail app is weak and frankly an embarrassment. Where as the HTC Incredible let’s you file mail into folders you can not do this on the Galaxy S. Think about that. If you get a message in your inbox, you won’t be able to move it to another folder. You also can’t sync emails or calendar events that are older than 1 month. This just seems silly and arbitrary. What value is there in limiting how far back you can sync? The Incredible, the iPhone and many other smart phones let you sync as far back as infinity. I don’t know about you, but most of my projects last more than 1 month. This is a huge problem for corporate phone users.

4. Despite having a 1ghz processor running the show, the Galaxy S often slows down and seems sluggish. This has a negative impact on the user experience and while I can’t verify this 100%, it seems to cause program crashes.

Here’s the deal, the Samsung Galaxy S Fascinate had all the makings of being a great and legendary Android phone. But, Samsung let Verizon dictate far too many decisions. Additionally, Samsung made a number of puzzling decisions regarding email. Those decisions have an adverse impact on the end user experience and make it tough to recommend for corporate phone users. If you’re looking for a great Android phone with amazing battery life and are planning on using the phone for non corporate activities, this is a great choice. But, for you power users out there, I recommend looking at the HTC Incredible or the Droid X.

Lastly, let me say, if Samsung works out the Bing issue with Verizon and makes the needed updates to the mail app, this is a clear cut winner and would be the best Android phone on the market for Verizon and in my opinion, even the best across all carriers.

My Issue With AT&T’s Pricing Structure For The New iPhone 3Gs

Here’s a simple question. Do you believe that consumer loyalty should be rewarded? Let me rephrase. Isn’t it better to reward your customers for being loyal than to pay them to be loyal through so-called “loyalty programs?”

If you’ve answered YES to those questions, good for you, you understand customer relationship marketing.

If you haven’t been following all the conversations about the pricing structure for the new iPhone 3Gs, let me know bring you up to speed:

  1. Apple announced the third generation iPhone – it’s called the 3Gs. the “s” stands for speed.
  2. If you aren’t currently an AT&T customer, you can purchase the iPhone 3Gs for $199 (16gb version) or $299 (32gb version).
  3. If you are a current AT&T customer, that does NOT own an iPhone, you also qualify for the $199/$299 pricing.
  4. If you are an existing AT&T customer and a current iPhone owner, you get to pay $399 (16gb version) or $499 (32gb version).

So basically, AT&T is opting to reward:

  1. Non-AT&T customers
  2. Non-iPhone AT&T customers – you know, the ones not paying over $100 a month for the iPhone monthly service plan

If you’re an existing AT&T iPhone customer you are out of luck. Huh? The rationale being pedaled by places like Gizmodo, is that AT&T is subsidizing the cost of the iPhone for customers. And, given that existing iPhone users were subsidized once (when they originally purchased their iPhone) they shouldn’t be fully subsidized again. To give you an idea of how much they are subsidizing, a brand new iPhone, with no contract would cost $770/$870. Thus, everyone is receiving some type of “benefit” from AT&T in the form of a subsidization.

You know what? In theory, I don’t disagree with this at all. HOWEVER, and this is the key, if that’s the approach you want to take, then I should be able to buy an iPhone 3Gs directly from Apple and then use that phone with any cell phone service provider. I should be able to use the phone with Verizon, Sprint, T-Mobile, or any other provider.

That seems fair, no? If I don’t want to pay for the subsidization I should be FREE to use any carrier, because AT&T wouldn’t be providing me any benefit. Shouldn’t that be an option?

So, that’s my beef.

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Head of Social Media at Walgreens. Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
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