Tag Archive: Career Advice

Advice I’ve Collected Throughout My Career

In the 13 years I’ve been working in the marketing, advertising, and interactive I’ve had 16 direct managers.  By name they were Chris, Laura, Jonathan, Paul, Chris, Doug, Tom, Jeff, Willie, Michael, Jonathan, Kevin, Patty, David, Christine, and Michele.  Some were good.  Some were horrible.  All of them taught me something.  Over the years, I’ve kept a running list of the most valuable words of wisdom.  They’ve guided me on some level to become the person I am today.  Here’s the best of the best:

  • We’re selling hope here, not details.
  • Be mindful of what you have.
  • The last thing on my list is paying the bills.
  • The line at the door for my business is long.
  • Manage effectively and add value.
  • Please and thank you go a long way.
  • Manage the time you get with your boss aggressively; make it your time.
  • Never talk in hypotheticals.
  • Make legal and IT your friends.
  • Legal doesn’t make decisions; they provide counsel.
  • There is no substitute for face time.
  • Always have an agenda for your meeting. If you don’t, don’t schedule it.
  • Say it, sell it, and pray it can happen.
  • Your credit card is not a substitute for a real relationship with your client.
  • Never work on a brand that you can’t support and won’t buy.
  • Always fly in the day before a presentation.
  • Don’t present it as an option if you can’t live with it, if it were picked.
  • Knowledge doesn’t come from books, it comes from experience.
  • Take ownership of your career, don’t expect someone else to do it for you.
  • Hire slowly, fire quickly.
  • Put people in a position to succeed, but playing to their strengths.
  • Never let the job description define you.
  • Understand the situation, before you accept it.
  • Never use light gray font on a white background in PowerPoint.
  • If you want to be a leader…LEAD.
  • Take calculated chances.

I’d like to take this opportunity to share 3 of my own:

  1. Never be afraid to test and try.
  2. Admit when you’re wrong and learn from your mistake
  3. Never send an email out of frustration.  You can write it, just don’t send it.

I hope that you’ve gotten something out of this post.  I’d love for you to share any wisdom and advice you’ve received.

How Do You Know When It’s Time For a Promotion?

It’s simple really.  Assuming you’re a solid employee and clearly not an axe murderer you should be 50% ready for the promotion and 50% not ready.

If you’re 100% ready you’ll become bored because there won’t be a challenge.  I really believe that the best time to promote someone is when they’re 50% of the way there.  This way, they have room to grow into the position and learn on the job.  As a manager you’ll still be able to provide value because you’re going to help them fill the other 50%.  Think about it.

The Job Happiness Curve

I’ve been working in the Marketing and Advertising community for roughly 12 years.  That pretty much makes me ancient.  During my career I’ve seen a reoccurring pattern take place when it comes to employee satisfaction and average tenure.  Many people will have you believe that the main reason advertising aagency tenure is so short is because CMO (the people controlling marketing budgets) tenures are so short.  To some degree I believe that’s true.  However, I think that’s only part of the equation.

There’s a whole other part, that while I can’t 100% figure out, I do believe I can represent on some level visually.  The following is a simple and somewhat tongue in cheek representation of what I’ve seen employees go through between day 1 and their 3rd anniversary.

Specifically here’s what I’ve observed and in some cases directly experienced:

  • Day 1: You’re happy. You’ve started a new job.  You’re full of optimism and ready to completely move past your previous job.  Day 1, is kinda like the last piece of closure you need to finally move on from the last job.
  • 30 Day Honeymoon: This is the high point.  It never gets better than the 1 month anniversary.  You’ve moved in, the workload is manageable, you’re meeting new people, and you’re making progress.  People are giving you slaps on the back and recognizing your contributions.
  • Day 100 – Wow I Got A Lot Done: You’re 3 months into the job and you get a chance to look back.  On some level you are amazed at your accomplishments.  You’ve started a new job, fit right in, and been empowered to keep doing what you’re doing…because obviously it’s working.  The workload is starting to pile up though.
  • Day 180 – 1st Wrist Slap: Remember when I said you were being empowered to keep doing what you’re doing?  Well, here’s the thing, you went too far.  In your eyes you didn’t go too far; heck you didn’t even realize you were crossing a boundary.  But, apparently you did.  Often it’s something small.  I’ve seen things like someone sending the right email to the wrong person or speaking out loud negatively (even though you were dead on) at the wrong time.  Either way, you’re going to get a wrist slap.  It won’t be the last one.
  • Day 270 – Hit The Wall: You’re coming up on a year.  There’s been good times and bad times.  You’re still reeling from the wrist slap.  It’s made you a little gun shy.  You start hesitating on doing things, because you wonder about the repercussions.  Don’t worry, you’ll rebound…after all you’re review is right around the corner.
  • Day 365 – Annual Review: Congratulations, you’ve been there a year.  If there was a scale of 1 – 5, you’ll probably get a 3.5.  You’re a valued member of the team, but you have room to grow.  The mistakes you’ve made have cost you, but people believe you have a strong future with the company.  So with that in mind, here’s your 3.5% raise.
  • 14 Months – Underpaid? Undervalued?: You’ve had some time to reflect on year 1 and your review.  That 3.5% raise and just above average performance rating is starting to eat at you…especially when you’ve heard about the 10% raise “John” got.  But, you’re competitive and you really like the place.  You’ve found comfort and place is starting to feel like a home.  So despite these questions, you’re optimistic about year 2.
  • 18 Months – Credibility: This might happen earlier, but in my experience CREDIBILITY takes a long time to create.  After being at the company 18 months you finally have it.  People trust what you say and your intentions.  You’re getting invited to more meetings and even being requested for specific projects.
  • 2 Years – Headhunter Calls: You’ll get a serious call from a headhunter who wants to talk to you about this amazing position.  You’ll probably interview for this position, but you won’t get it.  This is a double whammy because not only do you realize the open market is willing to pay you X percent more than you currently make, you also didn’t get the job.  If you will, you now know your worth, but it probably doesn’t line up with what you’re making or the title you have.
  • 2 Years – 2nd Review: This is the big one.  If this review goes great, the curve can change dramatically.  If it goes so-so or fails to meet your expectations (it will because your expectations are what the open market said you are worth) you’re going to start looking for a job.
  • Stay Or Go: Following your 2nd review and before the 2.5 year mark you’ll need to make a decision.  Stay or go.  Unfortunately, the data would indicate you’ll go.  Bummer.  Don’t worry though, you get to ride the curve all over again!

Before we go on, I want to be clear about a few things:

  1. The situation outlined above is based on my observations and isn’t scientific.
  2. You won’t always follow this path.
  3. I really do believe that all-start caliber people, tribe leaders, will always be recognized, but not necessarily rewarded.
  4. It’s not all about money.
  5. Some situations can never be fixed.
  6. Many situations can be fixed.
  7. I believe you as the employee are in control of your personal brand.  The way people see you is in your hands.

The best thing a company can do to retain solid employees is to set expectations. If the employee knows what they’re getting into and knows what to expect you’ll find that the curve is more like a straight line. For example, instead of waiting till the end of the year to provide feedback, their should be constant communication throughout the year. There should never be a massive gap in expectations during a review. A good manager makes sure of this.

The curve isn’t perfect. Like I said, I can’t 100% figure out why tenure at agencies is so short. There are so many factors and I’ve love to hear your thoughts.

My TPRP Model For Determining Workplace Value

I’ve been giving this piece of advice for years ad realized I never actually put the words to paper.  I think we’d all agree that money is nice.  Getting paid to do what you love is great.  Getting paid peanuts to do what you love is foolish.  Whenever I’ve interviewed, listened to a recruiter sell a job, or evaluated my current “situation” I use a model I created years ago called “TPRP.”

It’s too easy to let emotions impact a decision.  People will choose jobs or even worse, elect to stay at their current job for many emotionally driven reasons.  Me?  I separate logic from emotion.  I want the facts.  I want to be able to really evaluate my current standing and opportunities thate are made available.

The TPRP model is simple.  Each letter stands for a different variable:

  • Title – Your title indicates to internally and externally your rank in a company.  If I told you nothing about a company, but I told you Jill is the Chief Marketing Officer, you’d assume Jill is a pretty important person at the company.  It doesn’t matter that the company is made up of 3 people: Jill, her husband, and her sister.  Jill is a CMO and that means something to people.
  • People – How many people will you be directly managing?  A CMO that doesn’t manage any of the marketers has little influence and power.  The size of your “army” speaks volumes about your importance.  Equally as important is who, what person, is managing you?  If you aren’t managed by someone with influence and power that can help you meet your objectives, you’ll be in a world of hurt.
  • Role – Titles are great, but if I call you SVP Marketing Innovation and your role on a daily basis is to take out the trash, clearly we have a problem.  Yes, that’s a dramatic example, but it helps make my point.  What you are supposed to do, or better yet, what you actually do are critical components to job satisfaction and determining your value to an organization.  In the agency world, imagine being called a Creative Director, but your role is actually to write copy.  There isn’t anything wrong with writing copy, but if that’s all you do, you’ll be seen as a Writer, not a Creative Director.
  • Pay – This is the tricky one.  While Title, People, and Role are things that everyone can plainly see, only you, the CFO, HR, and your boss (usually) know your compensation.  Of course you want to be paid fairly.  We all do.  But, generally what you think is fair and what your company thinks is fair are too different things.  The problem with the pay variable is that while it’s a very personal/private element it’s also the most tangible.  Every two weeks you feel it.  Anytime a recruiter calls or you see a job posting, it’s a constant reminder.  While you can’t be seduced by the all mighty dollar, you do need to remember that it’s money that will set you free eventually.  Make more at a younger age and you can retire quicker.  Settle for a fraction of your value and you’ll be working till your 90.

Knowing the categories is important, but weighting them to your liking and preferences is the key.  Some people value money over titeles.  An extreme example might be someone that says, “call me the janitor, pay me $1,000,000 a year, and I’ll be quite happy.”  I assign each category a weighting between 0 and 100.  It doesn’t matter how much you assign to each category so long as it totals 100.

Once you know have your weighting figured out, you can start evaluating.  If you are comparing 3 jobs (your current job + 2 others) all you need to do is score each category with a 1, 2, or 3 based on which company is offering the best in that category.  I realize this might be hard to follow, so here’s a visual:

[this chart is for presentation purposes only; it doesn't represent my current situation]

In comparing the current job against the two alternatives based on predetermined weights, it becomes easy to see that it’s time to move on to Job #1.  My goal when I started using TPRP was to come up with a systematic way to evaluate how I was being valued.  I use the term value, because to me all 4 of the elements in TPRP define your value, not your worth.  Your salary/pay defines your worth.  I wanted to see value.  I’ve used this approach for years.  My personal weights have changed, but I’ve never needed to adjust the categories.

The interesting thing about this approach is that you can apply it to people you don’t even know.  Take Barack Obama for example.  You can’t get a better tite than President of the United States.  He’s responsible indirectly for the entire country and directly for a substantial amount of people.  His role is very desirable.  But, the annual salary of the president kinda stinks when you compare it to presidents of fortune 500 companies.  The president’s salary is $400,000.  When you consider all he/she will do and how much Alex Rodriguez makes, well it seems like the president is underpaid.  If you were to just look at salary, the job isn’t very desirable.  But, when you put in the other 3 variables the position becomes one of the most coveted.

I hope this helps.  In these challenging economic times it’s good to know your value.

About
Head of Social Media at Walgreens. Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy.

I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
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