Tag Archive: Career Advice

Damaged Goods

I was working for a dot com startup in Chicago in 2001, the first time I heard the phrase, “damaged goods.” Like many companies in that era we had gone from 1 person to 100 to 400 to 150 to 600 and eventually we locked the doors to the office so we could mail people their last paychecks. Ahh the good old days, right?  Well, we had just undergone a massive layoff that I was sorta part of (long story) and I was having a beer with Anthony Isla.  I was senior to Anthony, but he was definitely more experienced.  He said to me, well at least in this business climate we won’t be considered damaged goods.  I was confused, asked him to explain and he did.  In short, there’s only so many times that you can get laid off before future employers start wondering if it’s not the situations, but you who are the problem.

Personal and dating relationships are no different.  Those of us who are divorced start off with a major disadvantage in the dating game because there’s an inherent perception that we are damaged goods.  After all if we were poor at being married the first time, why would it be different the second time.  I have scene this up close and personal.  It’s shocking how quickly your confidence is destroyed after you get the “look.” Trust me, when you get the look, you never forget.  It stings.  Of course, the look pales in comparison to the things people say.  Believe me, they aren’t shy about it.

Professionally, I’ve never felt like damaged goods.  I survived two layoffs and became stronger after each of them.  I remember a conversation I had with Cheryl, after the second one. In pretty plain language she made it clear it was their loss, I was amazing and I had still had much more to give.  Well, she was right. After both layoffs it took me less than 3 weeks to get new positions. I wasn’t damaged goods. I simply had a poor partner who didn’t realize my potential.  These days, I interview a lot of folks.  The ones who have bounced around wear the face of someone who believes they are damaged goods.  It’s a horrible feeling and I always try to make it clear that I’m concerned with what they can do for my team, our agency and our clients.  I do my best to not see them as damaged goods.

Personally, it’s been tougher.  The other day I was drifting into damaged goods land.  In a conversation with a new friend, I stated, “well, it’s tough, because I’m damaged goods.”. Like a good friend, she said “you are not damaged goods” and then offered to “explain” that with words and actions to whomever had made me feel that way.  Talk about a hell of a friend.  It’s ironic that it took someone I barely knew to set me straight.  But, I guess there are simply people out there with good hearts who can see past out battle scars.  Her Facebook page has these two great quotes:

1. “Don’t cry because its over smile because it happened”
2. “A Never allow yourself to be made a victim. Accept no ones definition of your life; define yourself….”

Smart stuff. It applies to what we do professionally and personally.  Take each experience, even the negative ones, and look for the good.  There’s no sense in lying to yourself and completely bad mouthing your former company, boss or boyfriend.  It makes you seem petty, immature and unable to see the big picture.  At the same time, don’t let someone else make you feel less than who you really are.  I know this sounds Tony Robbins like, but it’s a really important concept.  Don’t be defined by being laid off, fired, divorced, dumped, etc.  Those situations, even when cumulated, are still small slivers that only tell a small part of the story of YOU!

I am not damaged goods. Neither are you.

Credit Card Relationships

I broke into the agency business young…crazy young. Fallon (at the time Fallon McElligott) took a flyer on me without an internship (unheard of back then) and basically let me grow at my own speed. I was a young and getting enormous opportunities that were well above my experience level and pay grade. While I was succeeding at those opportunities, I still had much to learn about the business, our clients, our heritage and how to be successful long term.

To say that I was getting a little full of myself might have been an understatement.  Well you can imagine the size of my head when my boss (Paul Schield) invited me to lunch with our CMO (Mark Goldstein), our CFO (Irv Fish) and CEO (Pat Fallon).   If the grinch’s heart grew 3 sizes, my head grew 10 sizes.  We went to an old school steak house called Murray’s.  This was literally your classic 3 martini place that I had read about when studying the history of agencies.  Most of that studying was done on my own, since most business schools just don’t offer you any real education on how to succeed at an agency.  The lunch was tasty, the drinks stiff and the conversation light-hearted.  I couldn’t believe the situation I was in…20 years old, riding a rocket to the top and having lunch with the senior leaders.

When the check came, I completely expected Irv to grab it. After all, he was the finance guy, right? Imagine my surprise when the check was passed from Pat, to Paul to ME. My brow started to sweat, my hands got clammy and a nervous sensation overtook my entire body. I had one credit card to my name…and it was in MY name. It wasn’t a corporate card and I certainly didn’t have an expense account. With trepidation I opened up the folio holding the check and gulped when I saw a nearly $350.00 bill. That was basically 3/4 of my rent…and we ate it. But, then a great wave of calm overtook me. It dawned on me that I could just expense this lunch as a business expense. Paul would sign off on it and I’d get reimbursed. Sweet!

While all of this was going on in my head, the other 3 simply carried on their conversation as if nothing was out of the ordinary. I placed my credit card into the folio and signaled for the waiter to come over. A few minutes later he was back. I added the tip, signed the check and then said, “shall we.” I thought I was with it. Oyve. On the short walk back from Murray’s to the office I was starting to doubt myself. Would Paul really sign my expense report? Should I have ordered the Filet Mignon? Side note, since this experience, I have NEVER ordered a Filet Mignon at a restaurant. As I was in deep thought, Mark Goldstein pulled me aside and said loud enough for everyone to hear, “you know, you can’t expense this lunch.” My worst fear had been realized. That sinking feeling swept back into my gut. Ugh.

We walked a few more steps and then Pat gave me a lesson that to this day I hold near and dear to my heart. He said to me, “You realize, all you bought was lunch. You didn’t buy our friendship, our respect or our trust. You bought us a meal. This business, as is life, is built upon relationships. Relationships require an investment in time, effort, listening, learning and discovery. Real relationships last. You can’t manage relationships through a credit card. Too many people in our industry think they can build a relationship with clients through buying fancy dinners or taking them to amazing events. Those relationships are hollow and will never stand the test of time.”

I put quotes around Pat’s advice, because that’s how I remember it. I’m sure a few words are incorrect.

Are You Faking It

Last night I was sitting on the couch alone rocking out to my itunes library. As is customary the playlist was set to shuffle. Following Sweet Child Of Mine was a familiar offering from Simon & Garfunkel: Fakin’ It. These seemed most appropriate as it was a topic I’d been thinking about for the past week or so. I tell ya, iTunes can be scary sometimes with how it picks just the right song.

Have you ever been in a meeting or had a conversation with someone where you completely disagree with what’s being said, yet you nod your head in agreement because everyone else seems to be doing it? Well that my friends, is faking it.

I don’t know why people fake it. Well, ok, that’s a lie. I know why people fake it because I found myself faking it recently. Given the outcome of the situation, in retrospect, faking it was a bad idea. It’s rare that I fake it and I hadn’t done it in years, but there was again making the same mistake I promised myself I wouldn’t make again.

Anyhow, faking it just doesn’t add up, as it often leaves everyone with a bad taste in their mouth. We all fake it. Are you a beer person who orders wine at dinner because your significant other prefers wine? Well, you’re faking it. Do you say what you think an interviewer wants to hear or what you really think? If you checked the box for what the interviewer wants to hear, you are faking it. Have you backed an idea because you didn’t want to be the only person in the room not supporting it? Congrats, you’re faking it. Order a salad when you’re out with coworkers, but really want the burger? You are faking it. Feign interest in going dress shopping, when what you really want is to stay home and watch the game. Guess what, you’re faking it.

Perhaps the greatest example of why faking it makes no sense is in the dating world. The match.com’s of the world promise you happiness if you play by the rules. The rules of course are the information you share about yourself and what you want. If you indicate you like foreign films, long walks and wine tasting, when in fact you don’t, you can be assured of being matched with someone incompatible. Well, I’m sure you’re saying, “thank you captain obvious.” But, if it’s so obvious, why do so many people do it? Is it because we lack the courage to stand by our convictions? Is it because we are embarrassed by the truth? Perhaps. But, I think it’s because we’ve been conditioned from an early age to be agreeable.

Being agreeable is what we are supposed to do. Don’t rock the boat, keep everyone happy and make sure to “play well” with others. Ugh. That’s what I have to say to that. People think that they’ll be looked at differently, cast aside and branded as a trouble maker if they don’t go along with the crowd. Yet, how many of us are simply yearning for someone to have the confidence to lead us in a different direction. It’s the concept that drew me to Seth Godin’s book, Tribes. People want to be lead, they want a direction, they want to blaze a path forward. Yet, there are too few boat rockers out there.

I fake it. You’ve faked it. We’ve all faked it. Lets stop faking it. I think we’ll be a lot happier if do.

In case you were wondering, these are the lyrics to Fakin’ It:

When she goes, she’s gone.
If she stays, she stays here.
The girl does what she wants to do.
She knows what she wants to do.
And I know I’m fakin’ it,
I’m not really makin’ it.

I’m such a dubious soul,
And a walk in the garden
Wears me down.
Tangled in the fallen vines,
Pickin’ up the punch lines,
I’ve just been fakin’ it,
Not really makin’ it.

Is there any danger?
No, no, not really.
Just lean on me.
Takin’ time to treat
Your friendly neighbors honestly.
I’ve just been fakin’ it,
I’m not really makin’ it.
This feeling of fakin’ it–
I still haven’t shaken it.

Prior to this lifetime
I surely was a tailor.
(“Good morning, Mr. Leitch.
Have you had a busy day?”)
I own the tailor’s face and hands.
I am the tailor’s face and hands and
I know I’m fakin’ it,
I’m not really makin’ it.
This feeling of fakin’ it–
I still haven’t shaken it

Support vs. Permission

When you’re growing up and living under your parent’s roof, you’re constantly in a mode of asking for permission.  CAN you go out on Friday night?  CAN you paint your room blue?  CAN you have some money for new jeans?  CAN your friend sleep over?  The hierarchy that’s in place, puts kids in a position to ask for permission and parents in a position to grant or deny it.  This is not disimilar to when you first start out in your career.  You’re constantly fearful of doing the “wrong” thing (aka what your boss wouldn’t prefer…even if it’s the right thing) that you end up asking someone if what you want to do is ok, acceptable, what the client would like, what your boss would approve, etc.  Unfortunately, in both cases (as kids and young professionals) this places us in position where we aren’t able to grow…where we aren’t able to build a relationship based on mutual respect.

As times marches on the dynamics of our relationships with our parents and employers/supervisors change.  The defining moment for most kids of course is when they go to college or get their first job.  Once you’re no longer living under “their roof” there’s less of a need to ask for permission to have a glass of wine at lunch, eat cereal for dinner, drive 600 miles to see a concert, fly to Europe, spend an unnecessary amount of money on a new pair of shoes, etc.  You have your own money and your living your own life.  The concept of asking for approval ceases to exist and our parents become people who’s support is requested.  We want their endorsement…their validation that the choices we make are the right ones.  When we have their support we feel better about the decisions we’re making.  After all, if they didn’t support it, it wouldn’t be a good decision, now would it?  That’s of course tongue in cheek.  Guess what?  We have the same evolution at work.  Once we have enough experience, and more importantly, CONFIDENCE, under our belts, we’re able to shift from asking our supervisors for approval and instead we start presenting them recommendations.  With those recommendations we’re looking for their support, not their permission…not their rubber stampt, not their approval. It’s such an inspiring dynamic when that shift happens.  We start believing that we finally have this “job” figured out.

Support and approval are not the same thing.  I don’t call my mom anymore asking for her permission to buy a new car.  Instead I call looking for her thoughts, opinions, feedback and advice on what car to buy.  It’s a different dynamic.  With my current boss, we have a great honest and open relationship where I can present her ideas and recommendations that are 1/2 to full baked.  Those ideas are presented with a confidence and tone of that says, “this is the right thing to do.”  She can then shape, augment and make these ideas better.  We don’t have a relationship where I’m presenting ideas looking for permission to execute them.  It’s a beautiful thing and one of the things I love about my role at MARC USA.

There is no right or wrong time to make this shift from permission to support.  Personally, I think we’d be better off if it happened earlier on in life than later.  It’s a tough switch to make, but one that will change your relationships and career for the better.

Why? And Why Not?

I love the inquisitive nature of children. Every answer to a question leads to another question which leads to another and another. After an hour long conversation with a child you can find yourself feeling like Alice looking up from the depths of the rabbit hole. Granted, I don’t see my three year old solving business problems…just yet, there’s definitely something I’ve come to appreciate about the way her mind works.

Cora, my daughter, has the ability to straddle why and why not. She’ll ask why until you run out of answers. It’s that curiosity we often lack in our day to day lives. Too often we’re willing to accept the answers we receive and the status quo. After all, it’s easier to accept things for what they are, instead of asking why do they need to be that way? She challenges, pokes, prods, inspects, examines and finally finds satisfaction with the situation. I wish I could bottle up these years and spoon feed them to her in 25 years when life and work beats her into submission.

However, this skepticism, this need to know, this need for concrete answers doesn’t stop her from believing in the seemingly impossible. She switches gears with the swiftness of a race car driver and shifts into why not mode. Why can’t I wear pajamas to school? Why can’t I have breakfast for dinner? Indeed, why not? From her perspective nothing is set in stone, everything is an option, and she can do most anything. There eventually comes a point where we stop thinking why not? We stop believing in the amazing and accept that the only way to play it, is to play it safe. It’s a sad fact, but we often find ourselves no longer willing or able to dare to dream.

Yeah, kids can learn a lot from us. They’re always willing to learn. But, if you listen to them every once in a while, you just might yourself relearning how to think like a kid. And you know what? That’s a good thing.

Simple Management Advice

I good colleague of mine sent this my way the other day.  Talk about visual thinking :)  It’s simple, but it makes you wonder why so many managers struggle with it.

For what it’s worth, I’ve used the same management philosophy for years.

  1. Inform: Provide your team member with all the information they need to make a smart decision.
  2. Recommend: Let your team member know how you’d handle the situation.
  3. Empower: The ball is in their court.  They have the info.  They know how you’d handle it.
  4. Support: Obviously course correct if things are heading for a train wreck.  But, assuming they aren’t support their decision.
  5. Review: Take a look back at the decision that was made, coach them on what could have been done differently and praise them on what they did well.

It’s not crazy.  But, it’s been really effective.

The Real Value Of An Internship

I’m out on blogger vacation this week. The keys to TheKmiecs.com have been turned over to a few, select, awesome guest writers. The following has not been edited by me and is the work and effort of the original author. I appreciate the time and thinking that went into this post and hope you will too. Enjoy!

Students spend a lot of time selecting a major and mastering classes and assignments. But, not all students recognize there is more to an education than school! Your education before a first job isn’t complete without at least one internship. Internships provide real value through experience, networking opportunities, teamwork, and exposure to potential jobs!

  1. Experience – An internship gives you first-hand experience to apply the theory learned in the classroom. You get to work on real projects, work side-by-side with knowledgeable and weathered professionals, and get in the “business-world” routine. Additionally, your experience gives you genuine content to discuss during job interviews; your résumé will be richer and more relevant for a potential employer.
  2. Networking – Internships introduce you to professionals at all levels in their careers. Co-workers have experience from other organizations and can advise you about the local industry. Moreover, most organizations participate in some type of professional affiliation. Ask if you can participate in a seminar or meeting.
  3. Teamwork – As an intern you will most likely have to collaborate with at least one other person at some time or another. Thus, adjusting to the nuances of teamwork is important at an early stage is your career. You can’t do everything yourself.
  4. Sneak Peak – So you’ve completed an internship and you loved it! Or, you hated it! Now what? Internships act as weathervanes, helping to point you in the right direction before your professional job search even begins. So, try one every semester to learn the most you can and be at the top of every employer’s list!

Jessica Frey
Associate Interactive Account Executive, MARC USA, Pittsburgh
St. Vincent College, Bachelor of Arts in Communications
Undergraduate internships with WordWrite Communications and the Pittsburgh Pirates
My LinkedIn profile is my “website.”

The 7 Year Itch And Taking Time To Recharge

I genuinely love the Ted series. Their mission, their content, and their willingness to share are amazing. I often find inspiration from the different Ted talks. Each talk, in some small way, has influenced my approach and philosophy to life and business. Not unlike the great book 4 Hour Work Week, this Ted talk by Stefan Sagmeister will have you rethinking the concept of work and time off. It’s 17 minutes in length, but well worth the time.

ReThinking Mixing Friends And Business – Part II

This is part II of a three part set of posts on ReThinking Mixing Friends And Business.  Part I can be seen here.

Eventually, if you’ve been around long enough you’ll have the opportunity to hire or work with your friends. It happens all the time.  On more than one occasion I’ve been involved in a conversation that leads to someone saying, “we should just get the band back together again.”  When you’ve created magic, fought battles, and seen each other succeed it’s tough not to get nostalgic about the opportunity to work with those people.

But for every Eagles Hell Freezes Over moment, there’s a New Kids on The Block reunion.  I’ve got to tell you, there’s nothing sadder than seeing former teenage stars, now in their 30s, trying to recapture the magic of their youth.  But think about it.  All they’re doing is getting the band back together.  They’re trying to get lightening to strike in a bottle.

When we’re trying to put the band back together we often forget about the bad times and the problems each person brings to the table.  We get swayed and influenced by the nostalgia.  We get caught up in the moment and only focus on the positive.  We’ve seen this happen time and time again in sports and music.

I’ve had the opportunity to work with several previous co-workers and colleagues.  Many times I’ve passed.  Several times, I wished I had passed.  And on a few occasions it’s worked out perfectly.  Here’s what I’ve learned over the years about working with your friends:

  1. Develop a really solid set of role requirements.  Focus on that role, not the person.  Once you’ve identified the role, you can evaluate the person against the role.  Don’t try to shoehorn the person into a role.
  2. Leverage and learn from history.  The nice thing about considering a friend or former colleague for a position is that you have history. You know the type of skill set and attitude they bring to table.  You know the good, the bad, and the ugly. Apply that history when considering the person and don’t be afraid to ask them to acknowledge and account for that history.
  3. Realize that people change.  While history is important you also need to remember that people grow, learn, evolve, and change over time.  Ask them pointedly, how they’ve changed since you last worked together.
  4. Politically, it’s safer to bring in your friend at a level above you. Why?  Because they provide air cover.  They can save your ass.  This is especially true on the client/corporate side.  There’s simply more value in hiring someone above you than below you.
  5. The dynamics of managing a friend are challenging, but setting those clear expectations from the very beginning are critical to making it work.  They need to understand that they have a role to play and your job is to make sure they play that role very well.  Lines and boundaries need to be established.  Most importantly, they need to understand that they earned the job/position and were hired based on merit, not because they were your friend.  And, that fact needs to be true.  If you hired them because they’re your friend and they aren’t qualified, you’ve made a serious mistake.

Make no mistake, at some point you’ll have the opportunity to hire a colleague or friend.  There’s nothing wrong with getting the band back together so long as all the people/players are filling roles you need.  Never force a hire because someone is your friend.  Granted, I’ve had friendships strained by not hiring or recommending them for a role.  A real friend will be able to absorb your candid and honest feedback.  If they can’t, they probably weren’t your friend to begin with.  That’s just the facts.

Part III is coming later this week and will focus on working with your friends, when they’re the client or vendor.  Trust me, that’s an interesting one.

Advice I’ve Collected Throughout My Career

In the 13 years I’ve been working in the marketing, advertising, and interactive I’ve had 16 direct managers.  By name they were Chris, Laura, Jonathan, Paul, Chris, Doug, Tom, Jeff, Willie, Michael, Jonathan, Kevin, Patty, David, Christine, and Michele.  Some were good.  Some were horrible.  All of them taught me something.  Over the years, I’ve kept a running list of the most valuable words of wisdom.  They’ve guided me on some level to become the person I am today.  Here’s the best of the best:

  • We’re selling hope here, not details.
  • Be mindful of what you have.
  • The last thing on my list is paying the bills.
  • The line at the door for my business is long.
  • Manage effectively and add value.
  • Please and thank you go a long way.
  • Manage the time you get with your boss aggressively; make it your time.
  • Never talk in hypotheticals.
  • Make legal and IT your friends.
  • Legal doesn’t make decisions; they provide counsel.
  • There is no substitute for face time.
  • Always have an agenda for your meeting. If you don’t, don’t schedule it.
  • Say it, sell it, and pray it can happen.
  • Your credit card is not a substitute for a real relationship with your client.
  • Never work on a brand that you can’t support and won’t buy.
  • Always fly in the day before a presentation.
  • Don’t present it as an option if you can’t live with it, if it were picked.
  • Knowledge doesn’t come from books, it comes from experience.
  • Take ownership of your career, don’t expect someone else to do it for you.
  • Hire slowly, fire quickly.
  • Put people in a position to succeed, but playing to their strengths.
  • Never let the job description define you.
  • Understand the situation, before you accept it.
  • Never use light gray font on a white background in PowerPoint.
  • If you want to be a leader…LEAD.
  • Take calculated chances.

I’d like to take this opportunity to share 3 of my own:

  1. Never be afraid to test and try.
  2. Admit when you’re wrong and learn from your mistake
  3. Never send an email out of frustration.  You can write it, just don’t send it.

I hope that you’ve gotten something out of this post.  I’d love for you to share any wisdom and advice you’ve received.

About
Head of Social Media at Walgreens. Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
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