Tag Archive: Bullshit

Where The Wild Things Are And The Social Media Landscape

SPOILER ALERT
If you haven’t seen Where The Wild Things Are and don’t want to read anything about the plot, please skip this post.

I just got back from the 10:00 AM showing of Where The Wild Things Are. It’s GOOD, but not GREAT. As I watched the movie, I couldn’t help but think of the similarities between the story line and what I’m seeing in the social media space. OK, I realize right now you’re thinking, “he’s lost it, what can a children’s story possibly have to do with social media?”

Well, glad you asked. Let me break it down. The island that Max (little boy, with no experience) sails to is inhabited by monsters. The monsters are a dysfunctional group, looking for leadership. Seriously. They believe that Max is the king they’ve been looking for who will solve all of their problems, bring the group of monsters together, and offer ever lasting happiness. I’m not making this up. We later learn that Carol (James Gandolfini’s character), the bullish leader, has killed all the previous kings – because they failed to deliver the goods.

At first, the monsters want to eat Max…that’s just what they do. But, Max tricks them into thinking he:

  1. Was previously a conquerer and king of vikings
  2. Knew magic
  3. Could make their heads explode if he so chose
  4. Would bring them complete happiness

Pretty powerful promises from a kid. But, he delivers his speech in a passionate well-spoken way that has everyone, especially Carol, believing he can deliver the goods.

Think about this situation. We have a kid that’s 1/10 the size of monsters with claws, who could if they chose to kill the kid, buying into the crap he’s shoveling. Starting to sound familiar? You know, familiar as in, “I’ll get you on the first page go Google.”

So, they put Max in charge. Yeap, he’s the king and his first order of business is to “let the wild rumpus start!” That’s followed up by several seemingly good ideas like building a fort, that ultimately completely backfire, frustrate the monsters, and have Carol wanting to kill Max. Yes, kill him. Although, can you blame him after Max sold him a bag of goods, presented himself as an expert, and promised to fix everything…but then failed to do anything he said and was uncovered as not being a former king or expert.

By the end of the movie we learn that everybody knew Max was full of it, but since Carol so passionately believed in Max, they followed suit. This was very “The Emperor’s New Clothes” like. No one wanted to tell the emperor (aka Carol) that he was wrong.

It’s fascinating and of course so similar to the social media landscape today. So called social media experts, claim some type of relevant experience, promise the world, wow the de-facto leader (e.g. CMO, head of marketing, client, conference organizer, etc.), outline a variety of tactical recommendations (e.g. build a fort), but ultimately FAIL to deliver the goods. Maybe, that’s because all of these social media experts are just little kids pretending to be grownups.

Unfortunately, in the real world, we can’t deal with our posers the way Carol would. We can’t eat them.

Do We Need A Social Media Sheriff?

As far back as January of this year, David Armano and I have been a having a discussion on twitter about the need for a Social Media Sheriff.  I nominated him for the job, but he declined.  I was bummed because I think he’d do a great job of it.  David has the experience, chops, clout and respect to be the person who can call bullshit on snake oil salesmen, posers and charlatans.

Recently, he and I revisited the topic after a “blogger” decided to plagiarize a bunch of his work and tried to pass it off as their own.  Peter Kim wrote a nice summary of the situation, without naming names.  Although, I think he should have named names.  These “criminals” need to be called out.  And let’s make no mistake, they are criminals.  They steal time, they steal effort and they misrepresent themselves as “experts” to unsuspecting people and companies.

In an indirect way, Peter, whom I respect a lot, basically challenged me on my some claims I was making about thinking around “Social Business.”  I made the claim that this was a topic I had been covering for some time.  He matter of factly challenged me to produce the deck…which I did, in a limited format due to client confidentiality.  Was I irritated that he challenged me and my statement?  Sure, I was.  But, did I understand it?  You bet.

We’re operating in a wild wild west atmosphere right now.  Any NO ONE wants to step up and where the badge.  No one wants to call out someone else.  No one wants to point out the charlatan.  You know why?  Because, as I wrote here:

Our industry is filled with chances to be honest, authentic, and genuine. But, too often we pass on those chances. I’ve been overly critical of so-called professional analysts like soon to be former Forrester Social Media analyst Jeremiah Owyang. An analyst is supposed to dig in to a situation and honestly assess it. These analysts, with rare exception never provide the brutal honest truth. They avoid controversy and critique like it was the plague. In short, they don’t do the job they’re being paid to do.

I tend to believe the reason they don’t provide an honest assessment of company, person, or situation is that it’s not to their personal benefit. They need to maintain these friendships and connections for future gain. They need to keep things more friendship focused than business focused. You need only look at the number of people leaving analyst firms to join a company they’ve previously “analyzed” to see what I mean.

It’s not in their interest to wear the badge.  Well, it’s not in their interest until it starts hurting their bottom line.  When someone starts plagiarizing David’s work and taking potential business away from him, it becomes an issue that’s worth paying attention to and focusing on.  Funny, how that works :)

I really like approach Justin Kownacki is taking lately.  One of things I’ve always respected about Justin is his BRUTAL honesty.  If you want to see that in action, check out his post titled “What Do We Do About Plagiarism?“  He’s facing this issue head on and I like it.  Last year I wrote a post covering the Top 10 Favorite Blogs and one covering the Top 10 People To Follow On Twitter.  This year, and very soon, I’ll be focusing on the top 10 people to avoid on twitter, the top 10 snake oils salesman in social media, and of course the top 10 bullshitters.  I’m sure it’ll ruffle some feathers, but frankly I don’t care.

It’s time for someone to take on the responsibility of being the sheriff and since the “thought leaders” in the industry don’t have the balls to do it, I guess I’ll be the one who wears the badge.  You’re on notice and I believe in a zero tolerance approach.

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Head of Social Media at Walgreens. Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
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