Yes, seriously…we are on Part X and week 4.  Isn’t this getting a little ridiculous?  Part I can be found here, part II can be found here, part III can be found here, part IV can be found here, part V can be found here, part VI can be found here, part VII can be found here, part VIII can be found here, part IX can be found here, and part X can be found here.

A week has gone by and still no word from State Farm. However, my body shop contact has continued to keep me in the loop. Yesterday, around 4:00 PM I got a call from him. He shared some great news. Finally, my car is ready to come back home. The ended up replacing the lower control arm and the strut. The strut tower did NOT need to be replaced. I’ll be picking it up later today and tonight I’ll recap the whole saga.

Part I can be found here, part II can be found here, part III can be found here, part IV can be found here, part V can be found here, part VI can be found here, part VII can be found here, and part VIII can be found here.

Got a call yesterday from the State Farm claim office.  This time it was a different claim rep.  I got the feeling this guy was more senior than the guy I had been working with.  This claim rep was very upbeat and overly apologetic that I’ve been without my car for 3 weeks; especially considering I brought it in for a pothole collision.  He filled me in on the latest and greatest, which boils down to this:

1. The measurements are still off
2. They are going to try the simplest and cheapest fix first, which is the Control Arm
3. If that doesn’t fix the issue it’s on to the strut and then the strut tower

Part I can be found here, part II can be found here, part III can be found here, part IV can be found here, part V can be found here, and part VI can be found here.

As has been the normal course of action, I called State Farm yesterday afternoon.  Instead of getting my claims rep, I got voice mail. Despite my feelings about voice mail, I left a message anyway.

Following that call I called the body shop and left a message for my contact there. He called me back about 2 hours later and let me know the following:

1. Their belief is it’s the strut and not the strut tower
2. They’ve submitted all the needed paperwork to State Farm
3. State Farm will need to send an adjuster out to the body shop to double check the situation; talk about redundancy
4. Assuming everything checks out, the body shop can do the work

Part I can be found here, part II can be found here, part III can be found here, and part IV can be found here.  Got a call from the State Farm claims manager this morning.  This is the same guy who called me previously.  He started explaining the current situation to me and then I asked a question based on the information I received from the body shop yesterday.  My question made him pause, re-check his work, and question the information he was providing me.

He ended up conferencing me into a call with the body shop.  My body shop contact wasn’t there.  The State Farm claims manager apologized for clearly not being prepared and has indicated he will call me back with the real story.  To be continued.