Ok…so I was dumb. I erred and mistakenly deleted the WordPress database on thekmiecs.com. For those not in the know, that basically means ALL the content for the site was lost. I didn’t panic, because I assumed that GoDaddy had a database restore option in the control panel. Not so much. So I call GoDaddy technicaly support and explain my situation. They say, no problem we can restore the database remotely. I breathe a sigh of relief. However, she says, it will take 5 days to complete. Bummer, but hey better than nothing. Then she says, and THERE WILL BE A $150.00 charge to restore the database. I’m ticked of course, but don’t have an option. Fine, I say.

So I wait…and wait…and wait. I trade many emails back and forth with tech support, who by the way really is fantastic, and finally got the site back up.

I think GoDaddy’s customer service handled the situation poorly. They didn’t set my expectations; when I expressed dismany and questioned the situation they just passed me off and essentially told me tough.

The lesson learned here is back up your database.