Tag Archive: Advertising

If You Believe In The Web, You Need To Believe In Pepsi

In case you haven’t heard, Pepsi is going to forego their traditional massive spending during the Super Bowl.  Since 1987 Pepsi has pumped more than $140 million dollars into Super Bowl advertising…and yet still remains the #2 player, behind Coke.  This year, instead they’re going to shift their strategy to a year long marketing platform that’s centered around the Pepsi Refresh Everything site.  Per the WSJ, Pepsi says it will spend 60% more on online ads in 2010 than it did this year. It will be relying largely on Web ads and public relations to market its Pepsi brand because, it says, that’s the best way to reach younger audiences— Pepsi’s primary target—and to keep consumers involved with its brand.”

Wait a second.  So Pepsi is going to invest their money in channels that are better aligned with their target audience?  It really makes me wonder, why this wasn’t being done previously.  But, that’s another story for another day.

Teresa Lindeman of the Pittsburgh Post Gazette does a great job of covering the situation here.  My high level point of view is covered in the article.  In this post, I want to dig a little deeper.   This is huge.  This is game changing.  If you’re in the marketing and advertising business you should be paying serious attention to what Pepsi is doing.  And if you’re in the interactive space (eg digital agency, digital strategist, interactive media planning/buying, etc.) you need to be not only paying attention, you NEED to believe in what Pepsi is doing.  You NEED to root for Pepsi.  Even if you drink Coke or your client is RC Cola, you need to root for Pepsi to succeed.

Why?  Because, what Pepsi is doing has never been done before.  They’ve traded TV (the old, the traditional, the standard) for the web (social, interactive media, social, etc.).  They didn’t augment.  No, this is a straight up trade.  With a straight up trade, we’ll literally be able to look back on this decision and determine if it was a great idea or a bad idea.  If you’re one of those traditional, stodgy, old media supporters you should be concerned.  If you’re a new media, social preaching, the web is where it’s at person, you should be concerned.

If Pepsi succeeds, the infusion of capital and support for interactive will skyrocket.  The wheels will be greased.  The room will be warm.  Brand managers and marketers will be leaning forward and very receptive to all the things they’ve ignored or challenged for years.  Pepsi’s success would prove that interactive can scale, move the needle, be measurable, and drive business objectives.  We won’t be on the outside looking in anymore.  We won’t be struggling to “sell” clients and decision makers on the value of interactive.  People who have for years roadblocked the investment into interactive will come under scrutiny, be replaced, or need to change their tune pretty damn quickly.

But, if Pepsi fails.  If Pepsi misses. If they lose share.  If Pepsi leadership acknowledges this was a mistake.  If any of those things happen, the old guard will have won.  They will be able to point to Pepsi as the case study that proves interactive is a supporting player, not a lead horse.  Budgets will be re-re-allocated back to traditional media.  The traction made by marketers like me with clients will be undone and it will be like starting from ground zero.  CMOs will have no reason to invest in interactive.

This is a pivotal point in the evolution of interactive.  Pepsi’s success or failure will be a measuring stick for years to come.  If you’re tired of churning out FSIs, cutting 30s, and producing seemingly mindless unemotional “hard working” ads you have to believe in Pepsi and be rooting for them to win.

I’ll be watching the game, but I’ll be watching Pepsi even more closely.

“Because It’s Cool” – Is Not a Strategy

With apologies to my friends, colleagues, and competitors in the advertising and marketing industry, have we lost our mind? Lately, it seems there’s no rhyme or reason for the decisions being made. It’s as if we’re simply doing things for the same of doing things. Do you really need an APP or are you doing it because it’s cool and everyone else SEEMS to have one. Does it really make sense to place your car in a shopping cart for a publicity stunt?  Should Jeff Goodby really be rapping for a holiday card?  Do we really need a company that’s based on a crowd sourcing model?  Sure, “social” and consumer generated content are huge trends right now, but an entire company built on that mode?  WTF?

CP+B for years has cornered the market on this attitude. Remember they’re the company who believes that the goal of all marketing/advertising is for the work to be talked about. Conceptually, I get that. But, when that approach leads to work like Orville Deadenbacher….well, you get my point.

I’m hoping that in 2010 we see a renewed focus to doing work that’s on strategy and meaningful marketing.  If you will, I hope 2010 is rife smart decisions being made by both clients and agencies.  I’m not preaching risk avoidance, but I am preaching that we stop doing things just because they seem cool.  Folks, cool is not a marketing or a business strategy.  However, it can be a result of smart, strategic, marketing decisions.

Let’s get back to the basics and stop chasing cool.  Cool?

My Neighbor Thinks I Sell Billboards

I’m out on blogger vacation this week. The keys to TheKmiecs.com have been turned over to a few, select, awesome guest writers. The following has not been edited by me and is the work and effort of the original author. I appreciate the time and thinking that went into this post and hope you will too. Enjoy!

At first it started as a joke, but then it became a regular occurrence…

Monday:
My neighbor: “Sell any billboards today???”
Me: Chuckle. “You know I don’t sell billboards – I work in advertising.”

Tuesday:
My neighbor: “Sell any billboards today???”
Me: Chuckle. Sigh. “You know I don’t sell billboards – I work in advertising. I’m on the account side. I develop brand strategy….”

Wednesday:
My neighbor: “Sell any billboards today???”
Me: Chuckle. Sigh. Groan. “You know I don’t sell billboards – I work in advertising. I’m on the account side. I develop brand strategy and messaging and work with our designers to produce print, interactive and….”

My parents always said first impressions were everything – so what do you really want to communicate about your job (or yourself) in the first 15 seconds? Whether it’s your neighbor, your grandmother, your current or potential employer – what’s your elevator pitch?

In the agency world, we spend hours each week helping our clients understand, and convey the value of their brand. We strive to develop consistent and concise messaging. We are constantly pulling out one good nugget here, and searching for one great tidbit from there. But sometimes we forget about our personal brand – and how to express it consistently and concisely.

After experiencing what felt like the movie “Groundhog Day” with my neighbor, here are my takeaways -

  • Be concise – Cover a lot in a few words. But know your audience and be careful not to use industry jargon if it will only confuse them.
  • Be consistent – We tell our clients to stay on message, so why not follow our own advice?
  • Be intriguing – If you interest your audience, they’ll want to learn more, and maybe you will get to add another 15 seconds to your pitch.

I don’t sell billboards. I never have sold a billboard. But I have revisited my elevator pitch – “I build brands. And that doesn’t mean I sell billboards.”

Follow me @acraKA

The iDon’t

I love this new campaign from Verizon. It started with this set of ads that focused on Verizon’s superior coverage and AT&T’s abysmal coverage. As a former Verizon customer and a current iPhone owner I can definitely attest to the accuracy of those ads.

Following the launch of the “There’s A Map For That” spots, they then launched this one called “iDon’t.” It’s fun when you’re the challenger brand and trying to take on the brand leader. When you’re the challenger brand you can take bigger risks and be a bit more spunky. This ad does exactly that:

I’m on the fence about what to do with my cell phone situation. I love the iPhone, but I loathe Apple and I hate AT&T’s horrible coverage. The Palm Pre looks damn tasty and as soon as it launches on Verizon next year, I may have to switch. Interesting times ahead and as with all competitive situations, the consumer will ultimately win.

Clorox Thinks Men Are Useless – Part II

After posting my thoughts about the very male-negative ad by Clorox, I contacted Clorox directly and pointed them to my site to see what I had written. These was the response I received today:

“Dear Mr. Kmiec,
Thank you for contacting us.

As you can imagine, advertising is an integral part of our company’s operation, and we devote a great deal of time and research to it. The objective of any Clorox Company advertisement is to provide the consumer with accurate, useful information about a product in a manner that makes the message memorable. On those rare occasions when there is disagreement about an advertisement’s content or impact, we appreciate the feedback we may receive from our loyal consumers. Such feedback is always kept in mind when reviewing future advertising. I have forwarded your comments to our Marketing Department for further review.
Again, thank you for contacting us.

Sincerely,

Vicky Bullock
Consumer Response Representative
Consumer Services

Did you know: According to Dr. Abel Wolman, former president of the American Public Health Association, sodium hypochlorite, the basic ingredient in Clorox Regular-Bleach, has saved more lives than any other substance made by man, due to its ability to reduce waterborne disease.

To let us know what you think about your experience emailing our company, please click on the following link to complete an online satisfaction survey.

http://surveys.affina.com/metasurveyExternal/cgi-bin/qwebcorporate.cgi?idx=WU72GH

If you have additional questions or comments, please click here to respond to this email.”

Hulu Is Proactive About Making Mutual Exchange

I love Hulu.  I think the folks behind the platform really get “it.”  My latest amazing encounter with them was last night.  I logged on and then logged in. After logging in, I was presented with the following message.

I took the survey; it took me less than 5 minutes.  And after taking the survey I got designate which charity would benefit from free advertising space on Hulu.  The charity aspect aside, here’s what I really liked about this approach.

It shows Hulu wants to provide a superior product.  It proves that they understand the concept of mutual exchange; that you get something for giving something.  In this case, we’re talking about getting better advertising (yes there is such a thing) for 5 minutes of your time.  We’re talking about Hulu figuring out the right balance between advertising and content.  They are looking for a way to make sure that the end user is happy.

I love it and think more brands should follow suit.  Which reminds me, where’s the twitter survey from the folks @ev or @biz?

Smart Responsive Outdoor Marketing

The person who buys and places BMW’s regional ads should win a medal for tracking down all the Audi billboards and quickly getting up this BMW ad in response.  As usual it shows that everyone is playing catchup to BMW.

More examples of the media buy can be found here.

Will Advertisers Influence The Quality Of Video Games?

I like video games. They’re a release for me. I really enjoy sports game. Be it Football, Baseball, Basketball, Hockey, or Golf (no Soccer) – I play sports games. Over the past 3 years I’ve noticed two trends:

  1.  Sports games are getting worse
  2. Advertisers are spending more money on in-game advertising

I picked up MLB 2K9 this year, despite a sub par review from IGN. My choices were limited because 2K Sports, the manufacturer of the game, has an exclusive agreement with Major League Baseball. Essentially, if you wanted to play a baseball game this year on the XBOX 360, they were the only choice.

To put it mildly, the game is a disappointment. It doesn’t even meet the basic expectations I had. The one thing that did impress me was the amount of integration Pepsi had in the game. As you can see from this screen shot they are, well, everywhere.

This got me thinking. Television networks price costs for 15/30/60/etc. second spots based on the show. Better shows, that attract more viewers, cost more. This chart does a nice job of showing how this has played out over time.

In some way, the advertiser (in this case Pepsi) is banking on the show being good. If the show explodes, they make out ahead. If the show tanks they lose. So that all makes sense. Let’s take it a step further. When a brand does a sponsorship of a show they are taking a larger risk and on some level engaging in a partnership with the show. The show now has an obligation to the advertiser to deliver the goods. On many levels this is exactly what it’s like for in-game advertising. Pepsi’s sponsorship of the game (that’s really what it is) is a partnership between some combination of Pepsi, Microsoft (XBOX manufacturer), and 2K Sports.

If you’re Pepsi, do you really want to be associated with a game as bad as MLB 2K9? A game that even die hard fans are saying sucks. There words, not mine. Of course not. You want to be associated with with things that are analogous to your company, image, and audience. If I’m Pepsi, I’d be asking for a make good on the ad space. I don’t even know if that exists in the in-game advertising space.

Thanks for hanging in this long. So what’s the point? Simple. Will advertisers have a say in the final quality of video games? Will they be able to demand, on some level, a game that meets the expectations of the fan base? After all if the games continue to be garbage, no one will buy them, which screws up the whole in-game advertising circle of love. No one makes money. No one connects with their consumer. Nobody wins.

If in-game advertising continues to increase (eMarketer says it’s on the massive upswing) game manufacturers will have even more pressure to deliver and quality product. That spells good news to the consumer. The real question, is how long it will take for this to happen. My guess is within the next 3 years.

The Job Happiness Curve

I’ve been working in the Marketing and Advertising community for roughly 12 years.  That pretty much makes me ancient.  During my career I’ve seen a reoccurring pattern take place when it comes to employee satisfaction and average tenure.  Many people will have you believe that the main reason advertising aagency tenure is so short is because CMO (the people controlling marketing budgets) tenures are so short.  To some degree I believe that’s true.  However, I think that’s only part of the equation.

There’s a whole other part, that while I can’t 100% figure out, I do believe I can represent on some level visually.  The following is a simple and somewhat tongue in cheek representation of what I’ve seen employees go through between day 1 and their 3rd anniversary.

Specifically here’s what I’ve observed and in some cases directly experienced:

  • Day 1: You’re happy. You’ve started a new job.  You’re full of optimism and ready to completely move past your previous job.  Day 1, is kinda like the last piece of closure you need to finally move on from the last job.
  • 30 Day Honeymoon: This is the high point.  It never gets better than the 1 month anniversary.  You’ve moved in, the workload is manageable, you’re meeting new people, and you’re making progress.  People are giving you slaps on the back and recognizing your contributions.
  • Day 100 – Wow I Got A Lot Done: You’re 3 months into the job and you get a chance to look back.  On some level you are amazed at your accomplishments.  You’ve started a new job, fit right in, and been empowered to keep doing what you’re doing…because obviously it’s working.  The workload is starting to pile up though.
  • Day 180 – 1st Wrist Slap: Remember when I said you were being empowered to keep doing what you’re doing?  Well, here’s the thing, you went too far.  In your eyes you didn’t go too far; heck you didn’t even realize you were crossing a boundary.  But, apparently you did.  Often it’s something small.  I’ve seen things like someone sending the right email to the wrong person or speaking out loud negatively (even though you were dead on) at the wrong time.  Either way, you’re going to get a wrist slap.  It won’t be the last one.
  • Day 270 – Hit The Wall: You’re coming up on a year.  There’s been good times and bad times.  You’re still reeling from the wrist slap.  It’s made you a little gun shy.  You start hesitating on doing things, because you wonder about the repercussions.  Don’t worry, you’ll rebound…after all you’re review is right around the corner.
  • Day 365 – Annual Review: Congratulations, you’ve been there a year.  If there was a scale of 1 – 5, you’ll probably get a 3.5.  You’re a valued member of the team, but you have room to grow.  The mistakes you’ve made have cost you, but people believe you have a strong future with the company.  So with that in mind, here’s your 3.5% raise.
  • 14 Months – Underpaid? Undervalued?: You’ve had some time to reflect on year 1 and your review.  That 3.5% raise and just above average performance rating is starting to eat at you…especially when you’ve heard about the 10% raise “John” got.  But, you’re competitive and you really like the place.  You’ve found comfort and place is starting to feel like a home.  So despite these questions, you’re optimistic about year 2.
  • 18 Months – Credibility: This might happen earlier, but in my experience CREDIBILITY takes a long time to create.  After being at the company 18 months you finally have it.  People trust what you say and your intentions.  You’re getting invited to more meetings and even being requested for specific projects.
  • 2 Years – Headhunter Calls: You’ll get a serious call from a headhunter who wants to talk to you about this amazing position.  You’ll probably interview for this position, but you won’t get it.  This is a double whammy because not only do you realize the open market is willing to pay you X percent more than you currently make, you also didn’t get the job.  If you will, you now know your worth, but it probably doesn’t line up with what you’re making or the title you have.
  • 2 Years – 2nd Review: This is the big one.  If this review goes great, the curve can change dramatically.  If it goes so-so or fails to meet your expectations (it will because your expectations are what the open market said you are worth) you’re going to start looking for a job.
  • Stay Or Go: Following your 2nd review and before the 2.5 year mark you’ll need to make a decision.  Stay or go.  Unfortunately, the data would indicate you’ll go.  Bummer.  Don’t worry though, you get to ride the curve all over again!

Before we go on, I want to be clear about a few things:

  1. The situation outlined above is based on my observations and isn’t scientific.
  2. You won’t always follow this path.
  3. I really do believe that all-start caliber people, tribe leaders, will always be recognized, but not necessarily rewarded.
  4. It’s not all about money.
  5. Some situations can never be fixed.
  6. Many situations can be fixed.
  7. I believe you as the employee are in control of your personal brand.  The way people see you is in your hands.

The best thing a company can do to retain solid employees is to set expectations. If the employee knows what they’re getting into and knows what to expect you’ll find that the curve is more like a straight line. For example, instead of waiting till the end of the year to provide feedback, their should be constant communication throughout the year. There should never be a massive gap in expectations during a review. A good manager makes sure of this.

The curve isn’t perfect. Like I said, I can’t 100% figure out why tenure at agencies is so short. There are so many factors and I’ve love to hear your thoughts.

When I Grow Up I Want To Be In Advertising

No matter how many times I see this, it makes me smile.  Sure it’s a bit cynical, but that’s the point.  It hits all the right cords and reminds us that the reason we got into this crazy business is because of how polarizing it can be.  I wouldn’t have it any other way.

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Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
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