Part I can be found here, part II can be found here, part III can be found here, part IV can be found here, part V can be found here, and part VI can be found here.
As has been the normal course of action, I called State Farm yesterday afternoon. Instead of getting my claims rep, I got voice mail. Despite my feelings about voice mail, I left a message anyway.
Following that call I called the body shop and left a message for my contact there. He called me back about 2 hours later and let me know the following:
- Their belief is it’s the strut and not the strut tower
- They’ve submitted all the needed paperwork to State Farm
- State Farm will need to send an adjuster out to the body shop to double check the situation; talk about redundancy
- Assuming everything checks out, the body shop can do the work
At this point, I’m going on over 2 weeks without my car and NO work has been done. During that time, my State Farm agent hasn’t checked in on my once, not even by form letter. Again, not a great example of a “good neighbor.”
Head of Social Media at Walgreens. Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
