Part I can be found here, part II can be found here, part III can be found here, part IV can be found here, and part V can be found here.

Talked with claims representative this morning at 10:30-ish.  He spoke with the body shop finally.  Apparently the issue isn’t the strut tower, but the actual struts themselves.  The amount of money to handle the struts and the under suspension problems is over the deductible.  They don’t know how much it’s going to cost though yet.  Supposed to know more today.  Not holding my breath.