Part I can be found here, part II can be found here, part III can be found here, and part IV can be found here. Got a call from the State Farm claims manager this morning. This is the same guy who called me previously. He started explaining the current situation to me and then I asked a question based on the information I received from the body shop yesterday. My question made him pause, re-check his work, and question the information he was providing me.
He ended up conferencing me into a call with the body shop. My body shop contact wasn’t there. The State Farm claims manager apologized for clearly not being prepared and has indicated he will call me back with the real story. To be continued.
Head of Social Media at Walgreens. Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
