Part I can be found here, part II can be found here, part III can be found here, part IV can be found here, part V can be found here, part VI can be found here, part VII can be found here, and part VIII can be found here.
Got a call yesterday from the State Farm claim office. This time it was a different claim rep. I got the feeling this guy was more senior than the guy I had been working with. This claim rep was very upbeat and overly apologetic that I’ve been without my car for 3 weeks; especially considering I brought it in for a pothole collision. He filled me in on the latest and greatest, which boils down to this:
- The measurements are still off
- They are going to try the simplest and cheapest fix first, which is the Control Arm
- If that doesn’t fix the issue it’s on to the strut and then the strut tower
I appreciate the State Farm guy calling me and apologizing for the situation. I’m still miffed though that it’s taken 3 weeks for us to realize the fix could be a $650.00 job. Had I known that from the beginning I would have just paid the money, not filed the claim, and been back on the road substantially faster.
I’m supposed to get an update on Monday; we’ll see.
Head of Social Media at Walgreens. Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
