Part I can be found here and part II can be found here. Called the body shop this afternoon to see if the State Farm adjuster had visited. My service technician was not in the office, but the person answering the phone indicated a State Farm claims adjuster did visit. It would have been nice of State Farm to keep me in the loop instead of me having to call. That goes double for the body shop.
Additionally, my local State Farm office (option 2) contact me today. She indicated she had been out of the office the past few days and wanted to follow up with me. A few issues here:
- Why didn’t she change her voice mail message so I’d know she was out of the office?
- Why didn’t she check with one of the other people in the office before calling me?
This is all about managing expectations. When you don’t actively manage those expectations you end up with problems.
Interactive marketer, innovator, boat rocker, continuous learner, movie lover, risk taker, dad and all around good guy. I'm always up for a spirited conversation. These are my thoughts and ramblings, not those of my employer.
