Jul 22 2008
State Farm - Not The Good Neighbor I Thought They Were - Part VII
Part I can be found here, part II can be found here, part III can be found here, part IV can be found here, part V can be found here, and part VI can be found here.
As has been the normal course of action, I called State Farm yesterday afternoon. Instead of getting my claims rep, I got voice mail. Despite my feelings about voice mail, I left a message anyway.
Following that call I called the body shop and left a message for my contact there. He called me back about 2 hours later and let me know the following:
- Their belief is it’s the strut and not the strut tower
- They’ve submitted all the needed paperwork to State Farm
- State Farm will need to send an adjuster out to the body shop to double check the situation; talk about redundancy
- Assuming everything checks out, the body shop can do the work
At this point, I’m going on over 2 weeks without my car and NO work has been done. During that time, my State Farm agent hasn’t checked in on my once, not even by form letter. Again, not a great example of a “good neighbor.”
I think you just have a bad rep. I’ve been with SF since I was 16, and have had great customer service and response times. I’ve also had about 4 different reps from all the times I’ve moved.
Ask for a new rep.
I’m all for giving the benefit of the doubt. I’m going to contact my agent and see what he says. If he fails to offer any real service, I’m switching.