Comments on: Northwest Airlines – It’s Not An Emotional Thing

By: Google Secret Loophole

Google Secret Loophole — Tue, 29 Jun 2010 11:06:32 +0000

it's up to you to follow the regulations. … Delta complies with the Air Carrier Access Act by allowing customers traveling with!

By: I’m Done With Northwest

I’m Done With Northwest — Thu, 18 Jun 2009 13:58:18 +0000

[...] should have learned by lesson after this event, but I didn’t. Fool me once, shame on you. Fool me twice, shame on [...]

By: Lin

Lin — Tue, 19 May 2009 19:20:11 +0000

As another former NWA employee, I have to say that this is why I now work for Southwest Airlines…and couldn’t be happier!

Andrew is correct about the law and the Southwest upcharge for standby travel. However, the better service is worth it, in my opinion. Happy to welcome another loyal SWA customer!

By: Lin

Lin — Tue, 19 May 2009 19:20:00 +0000

As another former NWA employee, I have to say that this is why I now work for Southwest Airlines…and couldn’t be happier!

Andrew is correct about the law and the Southwest upcharge for standby travel. However, the better service is worth it, in my opinion. Happy to welcome another loyal SWA customer!

By: Andrew

Andrew — Tue, 19 May 2009 19:01:46 +0000

As a former NWA employee this is one of the reasons why I am a former NWA employee. You could have gotten your ticket reinstated with even more persistence and your time. Based on FAA regulation it is against the law to purchase a round trip flight and then only use a portion of it without speaking to the airline first. If you take a look at the back of your boarding pass or the terms and conditions link before you purchase any ticket it will reference this.

I am not agreeing with the company I am just saying that it is FAA regulation and the law so you do not have any legal recourse. If there is a next time call NWA reservations, pay a $25-50 fee to change your reservation and you will be on your way. To your point this is why Southwest advertises no hidden fees. But FYI, if you try and standby on a Southwest flight and you bought a reduced fare, they may require you to upgrade to the full fare before letting you standby. This is why I am now in the consulting business for airlines.

Thanks,
Andrew

By: Andrew

Andrew — Tue, 19 May 2009 19:01:00 +0000

Thanks,
Andrew

By: Adam

Adam — Sun, 22 Mar 2009 18:34:56 +0000

@Face-

Thanks for the insult. Do you work for Northwest – also love the fake email address. The least you could do if you’re going to come on over and insult me is be “real.”

Given how poor the Northwest customer service ratings are, I don’t think I’m the only person feeling this way. On any business flight I’ve ever taken there has never been a penalty/cancelation for reworking the travel plans. The devil is in the details. Because this ticket was NOT a business fare Northwest is “allowed” to do this sort of thing.

As I commented in the post, I should have read the 35 pages of terms of conditions and by the letter of the law Northwest is 100% right. But, look at the cost of their decision. For the $150.00 they are going to make off of me on this transaction they are going to lose approximately $15,600 to Southwest. That number is based on a $300.00 a ticket round trip price from Pittsburgh to Minneapolis. I’ll be making that trip nearly every single week this year.

Do the math and tell me if it makes sense?

Adam

By: adamkmiec

adamkmiec — Sun, 22 Mar 2009 18:34:00 +0000

@Face-

Thanks for the insult. Do you work for Northwest – also love the fake email address. The least you could do if you’re going to come on over and insult me is be “real.”

Do the math and tell me if it makes sense?

Adam

By: Face

Face — Sun, 22 Mar 2009 16:52:02 +0000

Listen mook — you didn’t know that if you don’t take the first leg of a flight, the second one gets cancelled? I mean c’mon man…

By: Face

Face — Sun, 22 Mar 2009 16:52:00 +0000

Listen mook — you didn’t know that if you don’t take the first leg of a flight, the second one gets cancelled? I mean c’mon man…