I’m out on blogger vacation this week. The keys to TheKmiecs.com have been turned over to a few, select, awesome guest writers. The following has not been edited by me and is the work and effort of the original author. I appreciate the time and thinking that went into this post and hope you will too. Enjoy!
By Jen Beio, media planner and champion of the pursuit of internet awesomeness
I love the internet. I really do. Truly, madly, deeply.
I love it for its quiet brilliance. I mean, after LOLcats, of course.
As a self-proclaimed digital kid, I am perhaps more inclined than the average bear to jump on internet bandwagons, due partly to my age, and partly to the fact that I’m such a savvy so-and-so (I kid). As such, I often find myself defending web ideas to my suspicious circle of colleagues and friends, and am always a bit surprised to have to do so. The things I find so incredible in their simplicity tend to strike my skeptical cohorts as stalker-esque, creepy fads. Can all my Foursquare haters please stand up?
For anyone who’s unaware, Foursquare is a location-based social networking community that allows users to state their coordinates and offer helpful tips to friends and other users who might also frequent that venue. Check off items on your to-do list, earn points, win badges, and become mayor of your favorite spots by checking in there more than any other patron. Fun, right?
Last night, I found myself arguing on Foursquare’s behalf on two separate occasions. I know. I need to get a life. Anyway, both scenarios involved individuals in the advertising community, and both conversations, despite my fervent outpouring of Foursquare love, resulted only in blank stares and/or furrowed brows. What. Is up. With that.
Let’s all stop hating for a moment and contemplate what it is about Foursquare that launches it to the top of my list of quietly brilliant web innovations.
Here are the top reasons to hate on Foursquare that I’ve heard from the hater community. And, of course, the reasons I beg to differ.
1. It’s creepy.
Yes, there’s an element of weirdness to having a location feed available on the web for the masses, especially as a single female in a big city. I’m not stupid; I get that. Perhaps I will get kidnapped on the way home from my current location, and you can all have a good laugh about it (jerks). You know what? Life is creepy sometimes. And dangerous, always. This is one of those cases where I feel like the benefits outweigh the risks, so long as you’re smart about the information you share. Keep reading for more on that.
2. It’s annoying.
It’s not annoying, it’s information. Foursquare is a gold mine for consumer data. I really can’t believe that I would need to argue this to people in the industry. All pings, badges and tomfoolery aside, what Foursquare does, essentially, is give businesses a free list (a list! for free!) of digital-savvy consumers who love you enough to want to broadcast to their web community that they are a patron. These are people who carry a certain amount of digital clout that want to spread the word about you, and they are going to do it for free. And, you now have access to a list of them, what they think are the best parts about your business, and even some information about them (their Twitter handles, phone numbers, and so on). It’s a CRM-lover’s dream. How are you not excited about this?
3. Who cares?
You care! Especially all those ‘yous’ out there who are in the biz. Or, the business-owning ‘yous.’ Our job as marketers is to care. You care (a) what people do with their time (b) what they choose to tell their people they’re doing with their time and (c) when you can put your brand in front of them at the right moment in time. Not to pontificate, but if the internet is spitting out free applications that help us to gather the data that provides a foundation for our profession, it is your responsibility to care.
[A caveat: this is not to say that no-one cares. I have seen a few cool case studies of businesses who have jumped on the Foursquare train, and are riding it to Consumer-Love Station. This post about the Pit BBQ in Raleigh, for example, truly warms my heart. Kudos to you, Pit BBQ management. Consumer interaction: you’re doing it right.]
4. Why would I want to do that?
Well, this one is really up to you. I like it because it’s a game, it’s fun to do, and it gives me a tool to coordinate nights out with friends. I also like the idea of creating a database of my existence, which is why you can find me tucking seemingly trivial information into many different data-ports around the web. It seems to matter to me. Personal preference of the digital kid, I imagine. But, fun for everyone who chooses to participate, I find.
Like I said, my romantic feelings for the internet lie mainly in its outpouring of tools that unabashedly display simple, beautiful, quiet brilliance. If nothing else, I love that I’ve been able to use applications like Foursquare to build out a community of web-adoring geeks such as myself. I simply cannot wait to see what awesomeness lies ahead for those businesses that have us geeks heading up their marketing initiatives.
For all those out there who choose to remain creeped out, annoyed, apathetic and non-participating, I apologize for wasting a moment of your time.
Thanks go to my editor, Clay, for helping to un-muddle my thoughts on this one. Virtual high-five. Thanks also to Adam, for asking me to guest-post. I’m flattered, and honored.





I'm with you Jen – Foursquare is just a new way of interacting with people. Reminds me of when online dating was scorned and ridiculed, but now is totally mainstream.
With people carrying around a geo-locating communication device in their pocket it almost seems silly NOT to use a service like Foursquare. How many times in the old days did you say to a friend, “oh, I was downtown last night too, I wish I knew you were at The Pit”.
Great points, and make sure you switch to the Raleigh-Durham locale if you ever come to visit!
Still testing it. And dealing with mix feelings to approve or disprove but I believe in time location will be as common as air.
Jen – great post. You hit on all of the right points. What's funny is that considering how much I love the internet and all its savvy little apps, I was almost on board with those who think the location-based mobile apps can be a little creepy. That is, before I became obsessed with foursquare. The first week I started seeing people mark their location online (ahem, Phil Buckley aka @1918) I thought, well that's creepy. It's just fine for him, but no way no how will you get this young lady to disclose her location to a city of strangers. so. not. happening. But you're right – as with anything else, you simply have to be careful about what information you share about yourself and when. Checking in at a crowded restaurant is different than broadcasting that you're alone at a deserted gas station at night.
Further, I'm glad you made the point that this is a goldmine of information. It's another way to get your customers to endorse you, mention you and interact with you online. Whenever you have a customer in your store, don't you want them telling every one of their friends that they are in your store? Yes. You do.
And, even if it served no other purpose, it's at least fun to be called the mayor, right?
Thanks so much for your comment! I like that you brought up the online dating thing – all new innovation needs a chance to warm to the community, it seems. Also, thanks for YOUR wonderful post, and I hope you don't mind the link-love. I will be sure to ping you if I am ever in the area!
The key for these applications is getting businesses to add value. I've been messing around with Gowalla/foursquare, but none of the businesses around where I usually am offer me any additional value through either “game”. I have found some new places just by looking at where my friends are going (the Pit), but if the business actually gave me an incentive to come I might change my plans.
I'd love to see Gowalla use the “items” feature better. For example, a business gets an account and can seed their business with items. Each user who checks-in gets that item and can show it for 10% off. Even better would be that once a user checked in 5x, they received a special item for an 25% off.
What DOES bug me about these services…people who add their HOMES to the list. If i am in an area and really looking to see what is close by, and the list is filled with 3 residences, I miss out on some businesses that might be of interest to me. So, unless I can walk into somebody's house and get myself a beer and a snack, I don't see any value. I'd rather see a special icon attached to my friend's avatar when they are home..
I'm so glad to hear that you liked it! And yes – agree to agree, as I am totally guilty of having mayorship battles. It's a good feeling to be the mayor of your favorite spot, almost like a little personal reward. But, all silliness aside, I am glad to hear you're on board.
I check in at home because I live in a high-rise, but I suppose someone's house would only serve the purpose of running up points for them. Abusers! The icon to signify that you're at home is an awesome idea. I wonder why no-one's got that up and running yet.
Dan,
Totally agree with you on this one. Until businesses jump on board, most people's log ins will be sporadic at best. There needs to be incentive to log in in order for it to really take off. This could be as simple as foursquare partnering with businesses to give discounts to those who check in and broadcast their location, or as involved as having a special “mayor” room at a club or free drinks at a bar.
On a final note, I don't log into my own house but I do enjoy checking into my friends' houses and leaving tips like, “you should really lock your doors at night…”
I messed around with foursquare and now gowalla, but unless I have some value, I don't know if i'll continue. I have found Twitter to provide amazing value to myself and my company, so i'll continue to use that form of social media. If a “hyper-local” social media medium can do the same, then i'll continue to “check-in”
I think gowalla does it better right now. The drop an item feature is PERFECT for businesses to utilize for offers, etc.
I'm with you Jen – Foursquare is just a new way of interacting with people. Reminds me of when online dating was scorned and ridiculed, but now is totally mainstream.
With people carrying around a geo-locating communication device in their pocket it almost seems silly NOT to use a service like Foursquare. How many times in the old days did you say to a friend, “oh, I was downtown last night too, I wish I knew you were at The Pit”.
Great points, and make sure you switch to the Raleigh-Durham locale if you ever come to visit!
Still testing it. And dealing with mix feelings to approve or disprove but I believe in time location will be as common as air.
Jen – great post. You hit on all of the right points. What's funny is that considering how much I love the internet and all its savvy little apps, I was almost on board with those who think the location-based mobile apps can be a little creepy. That is, before I became obsessed with foursquare. The first week I started seeing people mark their location online (ahem, Phil Buckley aka @1918) I thought, well that's creepy. It's just fine for him, but no way no how will you get this young lady to disclose her location to a city of strangers. so. not. happening. But you're right – as with anything else, you simply have to be careful about what information you share about yourself and when. Checking in at a crowded restaurant is different than broadcasting that you're alone at a deserted gas station at night.
Further, I'm glad you made the point that this is a goldmine of information. It's another way to get your customers to endorse you, mention you and interact with you online. Whenever you have a customer in your store, don't you want them telling every one of their friends that they are in your store? Yes. You do.
And, even if it served no other purpose, it's at least fun to be called the mayor, right?
Thanks so much for your comment! I like that you brought up the online dating thing – all new innovation needs a chance to warm to the community, it seems. Also, thanks for YOUR wonderful post, and I hope you don't mind the link-love. I will be sure to ping you if I am ever in the area!
The key for these applications is getting businesses to add value. I've been messing around with Gowalla/foursquare, but none of the businesses around where I usually am offer me any additional value through either “game”. I have found some new places just by looking at where my friends are going (the Pit), but if the business actually gave me an incentive to come I might change my plans.
I'd love to see Gowalla use the “items” feature better. For example, a business gets an account and can seed their business with items. Each user who checks-in gets that item and can show it for 10% off. Even better would be that once a user checked in 5x, they received a special item for an 25% off.
What DOES bug me about these services…people who add their HOMES to the list. If i am in an area and really looking to see what is close by, and the list is filled with 3 residences, I miss out on some businesses that might be of interest to me. So, unless I can walk into somebody's house and get myself a beer and a snack, I don't see any value. I'd rather see a special icon attached to my friend's avatar when they are home..
I'm so glad to hear that you liked it! And yes – agree to agree, as I am totally guilty of having mayorship battles. It's a good feeling to be the mayor of your favorite spot, almost like a little personal reward. But, all silliness aside, I am glad to hear you're on board.
I check in at home because I live in a high-rise, but I suppose someone's house would only serve the purpose of running up points for them. Abusers! The icon to signify that you're at home is an awesome idea. I wonder why no-one's got that up and running yet.
Dan,
Totally agree with you on this one. Until businesses jump on board, most people's log ins will be sporadic at best. There needs to be incentive to log in in order for it to really take off. This could be as simple as foursquare partnering with businesses to give discounts to those who check in and broadcast their location, or as involved as having a special “mayor” room at a club or free drinks at a bar.
On a final note, I don't log into my own house but I do enjoy checking into my friends' houses and leaving tips like, “you should really lock your doors at night…”
I messed around with foursquare and now gowalla, but unless I have some value, I don't know if i'll continue. I have found Twitter to provide amazing value to myself and my company, so i'll continue to use that form of social media. If a “hyper-local” social media medium can do the same, then i'll continue to “check-in”
I think gowalla does it better right now. The drop an item feature is PERFECT for businesses to utilize for offers, etc.
“How many times in the old days did you say to a friend, “oh, I was downtown last night too, I wish I knew you were at The Pit”.”
Very rarely. But Foursquare has become more annoying than anything, and is all but useless outside of major metropolitan areas. It's even more annoying when the user has it set up to blast out updates to every other social networking site on the planet. *THAT* is what annoys people.
So it's not Foursquare you dislike, it's your 'friends' that use it that you dislike. I don't hate Facebook because of the Farmville updates, I just hate the Farmville updates