I see the digital/social world a lot differently these days. Transitioning from the agency side to the client side can have that type of impact. Blatantly stealing the concept of “10 Things I Think I Think” from Peter King at SI, I wanted to capture the 10 things on my mind for 2012.
- We’re going to see a great deal more consolidation in the social services and software space a la Radian6 and Salesforce. This will lead to fewer options, less innovation, but greater adoption by corporate organizations.
- The 3 social platforms I’m doubling down on are Get Glue, Pinterest and Google+. They have the right intersection of features, natural consumer behavior, and simplicity to generate scale and enterprise adoption.
- Conversely, 3 platforms that have gotten a lot of attention, but I’m not bullish on for the enterprise are tumblr, Path (though personally, I love it) and Oink. They’re all too niche or lack many of the necessary features needed by the enterprise to justify interest, dollars and adoption.
- More and more organizations will hire “heads” or “leaders” of social to help them take advantage of the space. This will be good for the industry. These heads will hopefully bring balance by eliminating hype and keeping people who thrive on hype, honest. Additionally, I’ve seen other prognosticators indicating an end of the “Social Media Strategist” role and I couldn’t disagree more. While, that role may eventually change, morph, and probably fold into the “Marketing” or “Digital/Interactive” role, make no mistake companies like buckets and definitions. Social still being new, will lend itself to being put into manageable buckets by organizations. Those manageable buckets require titles and organizational structures that clearly define boundaries.
- Facebook is going to see serious backlash from marketers. They will no longer be able to simply rely on the fact that they are the biggest social network out there. The lack of data transparency, real analytics and their constantly changing platform that’s skewed toward making your purchase ads to create visibility, will lead marketers to consider, “what is my Facebook exit strategy?”
- We’re going to see a large number of companies launch in the social insights space. Our problem isn’t having enough data. If anything we have too much data. What we lack are insights from the data. Companies like Crimson Hexagon are in a great position to take advantage of this trend.
- There will be an unfortunate amount of companies trying to socialize everything. This will lead to poor user experiences, bad marketing and jump the shark moments like GM/Chevy crowd sourcing their Super Bowl spot.
- There will be a backlash similar to what we observed in 2001, where companies will no longer accept half-baked and poorly thought out strategies. If you will, we’ll see serious curbing of of social ideas for social sake…or to check a box. There will be great rigor being applied to the evaluation of ideas. Those companies speaking in a language of likes, followers and impressions are destined to earn raised eyebrows and clenched pocketbooks.
- The social media “old boys club” will finally see real cracks. It will no longer be acceptable for social media thought leaders to simply pat one another on the back. As competition increases in this space, it will become counter productive to not call BS and hold others accountable for what they say, think and write.
- We will see a major class action lawsuit or congressional inquiry into the privacy, or rather, the lack their of of social networks. Facebook will draw the lion’s share of attention, but companies like foursquare, Google, twitter and others will also come under fire. People…the customers…the members will take back their privacy.
We’ll have to revisit this list next year, at this time, to see how I did!