If it’s new or different, I want to try it. Philips Hue lights? Yep. Nest thermostat? You bet. August Smart Lock? Absolutely! Was a I an early customer of Harry’s Shaving Products? Definitely. So, I was definitely paying to all the new players entering the mattress category. The team over at Mattress Nerd, has a nice write up, comparing Tuft And Needle, Casper and Saatva. Those are the 3 major players looking to change the way mattresses are purchased.
Two weeks ago, over tequila, my wife remarked that she wanted to purchase a “real adult mattress.” I looked at her with a raised eyebrow. We had a very nice Serta Vera Wang edition, mattress, that she had claimed to love. I probed and said, “what do you mean by ‘adult mattress’, don’t we have one?” Indeed we did, but that mattress pre-dated our marriage and the real root of the desire, was to purchase a mattress together. Fair enough.
So, over tequila (again, this is a crucial detail), I took out my iPhone, visited Casper’s website and 5 minutes later had ordered a queen mattress. I looked at her and said, “I completely understand, I just ordered a new mattress from Casper.” She was stunned and happy; thus, we ordered another tequila cocktail, to celebrate.
Let’s start with the obvious question: Why Casper? Perhaps, better put, why Casper or any of the direct to consumer companies, instead of just visiting your local mattress store. That’s actually a simple one. As I said earlier, if it’s new or different, I want to try it. But, beyond that, I just never felt I was getting the right value from a mattress store shopping experience. It always felt like a shell game. Add in the fact, that there were so many, perceived, hidden costs and the generally lengthy delay in delivery, and it was clear, going to the mattress store was not the answer.
So more precisely, why Casper? I knew I wanted a memory foam-style bed. That was the easy part. We have pillows from Tempurpedic and they’re fantastic. But, there was just no way, we were paying $3,000+ for a queen mattress. After researching all the players listed in the Mattress Nerd article and checking out other companies, like Leesa, I felt that Casper offered the best combination of price ($800 with promo code, for a queen), technology, speed (delivers to your door inside of a week) and guarantee (100 nights to try it out). Basically, it was a gut call.
Before, I get into the mattress itself, let me first outline the good and the bad of choosing Casper.
- Price: You can’t beat 3-5X cheaper than Tempurpedic.
- Speed: Wow, it shipped in a box, via UPS, to my door, inside of 4 business days.
- Delivery Experience: Let me stress again; it was delivered by UPS in a box. Why is that so big? Simple, it means I didn’t have to schedule a day off to be home for a delivery window, like the traditional mattress buying model.
- Communication: Inside of 5 minutes of placing the order I received a text message and an email confirming my order. Every time the process moved to another milestone, I received an alert via text and email. There were no surprises.
- Experience: No messy negotiation. No argument over delivery fees. No hard up-sell on a box spring. In fact, I never had to talk to anyone. The delivery of a mattress via box, is bizarre and awesome at the same time. For more on that part of the process, check out this article from Business Insider.
- Size/Dimensions: So far this is the only real complaint I have. The mattress itself is 10 inches. My previous mattress and most higher-end mattresses are in the 12-15 inch height range. The mattress sits on a platform bed that’s designed to not have a boxspring. But, when we placed the Casper on the platform, it was so low, it was almost comical. To make up for the height problem, we ended up ordering a foundation from…Tempurpedic. The irony, was not lost on us.
I’m sure you’re wondering about the most important detail; is the mattress comfortable. I can unequivocally say, yes. Mattresses are often organized by how soft or firm they are. Casper claims their mattress is neither soft, nor firm; it’s just right. We couldn’t agree more. It was plush, but firm. It was soft, but firm. It was bouncy, but firm. Yes, I’m serious. I can’t say enough good things about the mattress itself. I’ve slept on uncomfortable mattresses. I’ve slept on great mattresses. I’ve slept on so-so mattresses. Casper, comes pretty damn close to replacing the my all-time favorite mattress experience: The Westin Heavenly Bed.
The only real disappointment I have, is knowing that Casper, will undoubtedly launch a new product, that will be better that their first generation generation mattress, in the near future. I’ll of course want the new one…but, unlike an iPhone, I don’t see myself upgrading mattresses every 2 years. That is, of course, unless Casper offers a mattress upgrade concept.
Now that would be truly disruptive.