Part I can be found here, part II can be found here, part III can be found here, part IV can be found here, part V can be found here, part VI can be found here, and part VII can be found here.
Got a voice mail from clams rep that didn’t really answer any of the questions I left for him in my voicemail. Specifically, all I really want to know is:
When will State Farm approve the work?
When will I get my car back? It has been over 2 weeks now
I called the body shop and my contact was not available. The person answering the phone didn’t even ask to take a message…this is almost getting comical. Also, still no word from my agent. So the saga continues.
Facebook has been testing their new layout for a while now. I just started playing around with it. As the two screenshots below show, it’s a serious change in direction.
OLD/CURRENT FACEBOOK LAYOUT
NEW FACEBOOK LAYOUT
I really like the fact Facebook is making the new look available to everyone. You can play around with it, provide feedback on it, and even toggle back and forth to the old/current layout. This is so damn smart. Rather than roll out a band new user interface and surprise all of their loyal members, they’ve instead decided to let members ease their way in. It’s really something for all of us to think about when we consider site re-designs.
Love this new article from Marketing Sherpa. If you’ve been following along recently about my strife with Apple and State Farm, you’ll really understand why this article hit home. The real gem is this chart that clearly shows the perceptions - reality gap between the company and the consumer when it comes to reasons customers leave.
Very excited about the invitation. Thanks Zivity. More info to come, but for now you can read this great write up and interview by TechCrunch. Also, if you’d like to watch the interview, please do so here (there is some adult content).
Part I can be found here, part II can be found here, part III can be found here, part IV can be found here, part V can be found here, and part VI can be found here.
As has been the normal course of action, I called State Farm yesterday afternoon. Instead of getting my claims rep, I got voice mail. Despite my feelings about voice mail, I left a message anyway.
Following that call I called the body shop and left a message for my contact there. He called me back about 2 hours later and let me know the following:
Their belief is it’s the strut and not the strut tower
They’ve submitted all the needed paperwork to State Farm
State Farm will need to send an adjuster out to the body shop to double check the situation; talk about redundancy
Assuming everything checks out, the body shop can do the work
At this point, I’m going on over 2 weeks without my car and NO work has been done. During that time, my State Farm agent hasn’t checked in on my once, not even by form letter. Again, not a great example of a “good neighbor.”
Great find by my friend Bob Gilbreath of Bridge Worldwide. According to Bishop Anthony Fisher, “We wanted to make WYD08 a unique experience by using new ways to connect with today’s tech-savvy youth.” This is great and shows that even organizations as large, old, and seemingly archaic can indeed invest in “new media.”
I hate mistakes in general. But, I really hate making my own mistakes. It irritates me to no end. I made several mistakes today and I’m just not happy about it. Most of the mistakes were small, but that compounds the issue.
